Required skills

Specific skills are required to achieve the Performance Criteria of this unit particularly for its application in the various circumstances in which this unit may be used This includes the ability to carry out or possess the following as required to develop and maintain positive community relations

apply legislative organisation and site requirements and procedures for development and maintenance of positive community relations

communication skills to liaise effectively with a variety of stakeholders

literacy skills to produce high quality easy to understand written communications

presentation skills to convey verbal messages effectively

networking skills to form relationships with a variety of stakeholders

organisational and time management skills to plan and manage own work priorities and community relations activities

evaluation and problem solving skills to select appropriate community relationship strategies and overcome difficulties arising from community relations

interpersonal skills to relate to people from diverse groups and abilities

technology skills relevant to conducting community relations activities

leadership skills to provide direction and guidance in developing community relationships

Required knowledge

Specific knowledge is required to achieve the performance criteria of this unit particularly for its application in the various circumstances in which this unit may be used This includes knowledge of the following as required to develop and maintain positive community relations

availability of organisations andor industry information andor promotional material

legislative responsibilities relevant to provision of information

organisations position on current issues

range of community issues and organisations

range of community activities that could be used to promote the organisation

knowledge of the organisations policies plans and procedures

principles of effective communication in relation to listening questioning and nonverbal communication

techniques for building relationships of trust with people including people from different cultures

methods and techniques to prepare and present information to promote the organisation

knowledge of related organisations agencies and networks

principles and operation of networks

risks insurance and site staff briefing requirement for site visits

recording procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this unit and include evidence of the following

knowledge of the requirements procedures and instructions for developing and maintaining positive community relations

implementation of requirements procedures and techniques for the safe effective and efficient completion of development and maintenance of positive community relations

working with others to plan prepare and conduct positive community relations

evidence of consistent successful positive community relations

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment Where personal safety or environmental damage are limiting factors assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance including task skills task management skills contingency management skills and job role environment skills

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment Selection and use of resources for particular worksites may differ due to the site circumstances

The assessment environment should not disadvantage the participant For example language literacy and numeracy demands of assessment should not be greater than those required on the job

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity

Aboriginal people and other people from a non English speaking background may have second language issues

Where applicable physical resources should include equipment modified for people with disabilities Access must be provided to appropriate learning andor assessment support when required

Method of assessment

This unit may be assessed in a holistic way with other units of competency The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods

written andor oral assessment of the candidates required knowledge

observed documented andor first hand testimonial evidence of the candidates

implementation of appropriate requirements procedures and techniques for the safe effective and efficient achievement of required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidates

working with others to undertake and complete the development and maintenance of positive community relations

provision of clear and timely instruction and supervision by the individual of those involved in the conduct of the development and maintenance of positive community relations

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues

Compliance documentation may include:

Community may include:

Relationship strategies may include:

Networking strategies may include:

Activities may include:

Information may include:

Professional networks and associations may include:

Opportunities to explain and promote include:

Feedback may include: