Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Establish community relationship strategies
  2. Develop and maintain community relationships
  3. Represent the organisation in the community
  4. Maintain and improve ongoing community relationships

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

demonstrates completion of development and maintenance of positive community relations that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

working with others to undertake and complete the development and maintenance of positive community relations

provision of clear and timely instruction and supervision of those involved in developing and maintaining positive community relations

liaising effectively with a variety of stakeholders

producing high quality easy to understand written communications

delivering clear and concise presentations

networking and forming relationships with a variety of stakeholders

planning and managing own work priorities and community relations activities

selecting appropriate community relationship strategies

overcoming difficulties arising from community relations

engaging with people from diverse groups

consistent successful positive community relations


Knowledge Evidence

The candidate must demonstrate knowledge of developing and maintaining effective community relations through:

planning, preparing and conducting positive community relations

verbal and written communication

building and maintaining relationships and networks

time management

analysis, evaluation and problem solving

using technology

providing leadership

applying legislation

applying the organisation’s position on current issues

identifying community activities that could be used to promote the organisation

applying the organisation’s policies, plans and procedures

applying presentation techniques

identifying and managing risk

complying with documentation, reporting and record keeping requirements

identifying related organisations, agencies and networks