Required skills

Specific skills are required to achieve the performance criteria in this unit particularly for the application in the various circumstances in which this unit may be applied This includes the ability to carry out the following as required to communicate information in the workplace

apply legislative organisation and site requirements and procedures

apply research and interpretative skills to locate interpret and apply relevant operational information

apply technical literacy and communication skills sufficient to interpret and apply common industry terminology and interpret work procedures and processes

apply plain English speaking and communication skills in relation to oral communications with supervisors and other employees both informally and in making formal presentations

apply questioning and active listening skills for example when obtaining information on technical working practices

apply writing skills to allow effective written communications in the workplace

apply effective listening and interpersonal skills to enable effective communication in meetings and negotiations

apply planning and organising skills sufficient to prepare and manage communication processes covered in this unit

apply teamwork skills sufficient to involve and engage the employerssupervisors in the communication processes

apply problem solving skills to assess technical industry issues

Required knowledge

Specific knowledge is required to achieve the performance criteria of this unit particularly its application in a variety of circumstances in which the unit may be used This includes knowledge of the following as required to communicate information in the workplace

legislation and regulations

the theory of industry based communication requirements and systems

the topic or subject area which is the target for the communication

the factors for effective oral communication

the site conventions and requirements for written communications including report writing

meeting procedures and followup requirements

preparing for and conducting a presentation

basic negotiating techniques and their application

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this unit and include evidence of the following

knowledge of the requirements procedures and instructions to communicate information

implementation of requirements procedures and techniques for the safe effective and efficient completion of the communication of information

working with others to undertake and complete the communication of information that meets all of the required outcomes

consistent timely completion of the communication of information that safely effectively and efficiently meets the required outcomes

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment Where personal safety or environmental damage are limiting factors assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance including task skills task management skills contingency management skills and job role environment skills

Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context

The assessment environment should not disadvantage the participant For example language literacy and numeracy demands of assessment should not be greater than those required on the job

Customisation of assessment and delivery environment to sensitively accommodate cultural diversity

Aboriginal people and other people from a non English speaking background may have second language issues

Assessment of this competency requires typical resources normally used in the work environment Selection and use of resources for particular worksites may differ due to site circumstances

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Method of assessment

This unit may be assessed in a holistic way with other units of competency The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods

written andor oral assessment of the candidates required knowledge

observed documented andor first hand testimonial evidence of the candidates

implementation of appropriate requirement procedures and techniques for the safe effective and efficient achievement of required outcomes

consistently achieving the required outcomes

first hand testimonial evidence of the candidates

working with others to undertake and complete the communication of information

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues

Relevant compliance documentation may include:

Communication may be:

Written communication may be prepared and stored in hard copy or electronic form and may include:

Meeting preparation may include:

Meeting conduct may include:

Media resources may include:

Presentation aids may include:

Negotiation preparation may include: