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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan and prepare to communicate information
  2. Communicate information verbally
  3. Communicate information in writing
  4. Achieve meeting outcomes
  5. Make a presentation
  6. Participate in negotiations

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant documentation, policies and procedures

demonstrates completion of communicating information that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

applying technical literacy and communication skills sufficient to interpret and apply common Industry terminology, and interpret work procedures and processes

identifying barriers to communication and strategies to reduce barriers

speaking and communicating verbally with supervisors and other employees to provide information and confirm meaning

questioning and actively listening to others, for example when obtaining information on technical working practices

conducting/chairing and preparing including setting the agenda for one (1) meeting, reviewing previous minutes, determining action on agenda items, involving and engaging others in the communication throughout the meeting, assigning responsibilities for agenda items, preparing minutes of the meeting, following up on actions

participating in one (1) meeting including asking questions and providing responses

making one (1) formal presentation of meaningful information to others

writing one (1) negotiation strategy plan, participating in a negotiation meeting and documenting negotiation outcomes