Required skills

Specific skills are required to achieve the performance criteria in this unit particularly for the application in the various circumstances in which this unit may be applied This includes the ability to carry out the following as required to demonstrate leadership in the supervision of Indigenous employees

Communication

use a range of strategies including active listening questioning determining comprehension giving and receiving feedback

use direct indirect and searching questions

use visual representations and plain English strategies to overcome literacy and numeracy issues

use stories and case studies to increase understanding and empathy

adapt to different communication styles tone of voice and language code switching where different languages are mixed

support team members in developing their communication skills

interpret and use body language and culturally determined gestures

Teamwork

establish the role of supervision and leadership in a culturally diverse team

select appropriate strategies to influence and motivate individual performance and workplace outcomes

negotiate development plans with individual team members to promote team and autonomous work practices

seek advice from experienced team members and cultural experts

build relationships including building trust inclusiveness and maintaining confidence in team members

respond to cultural diversity in the community and workplace

Problem solving

accommodate address or resolve differences in areas of complex and sensitive cultural requirements and expectations

demonstrate cross cultural negotiation and conflict resolution

support team members to address and resolve their issues and problems

Initiative and enterprise

provide flexible and adaptable role modelling and mentoring

advocate with colleagues and management

interpret and respond to the cultural basis for different behaviour and responses

Planning and organising

plan performance feedback and development opportunities

select the right time and place for personal feedback

network consult and facilitate with relevant stakeholders

network consult and facilitate in different cultural contexts

monitor review and record management plans

Self management

develop cultural empathy and respect

develop self awareness and reflection on your own personal cultural identity and values

Learning

confirm workplace policies and practices

reflect on supervision role model and mentoring practice

assist and coach others

meet the training needs of team members using appropriate training strategies depending on the skill needs of individuals

increase cultural knowledge and experiences

take advice from experts inside and outside the workplace

Technology

maintain current information on the impact of new technologies on team members

use appropriate technology to enhance the development of team members

Required knowledge

Specific knowledge is required to achieve the performance criteria of this unit particularly its application in a variety of circumstances in which the unit may be used This includes knowledge of the following as required to demonstrate leadership in the supervision of Indigenous employees

organisations policies and procedures relevant to supervising Indigenous employees

relevant commonwealth and state legislation

historic and contemporary local Indigenous issues including

participation in family and community rituals and celebrations

responsibilities for wider family members

concepts of time

traditional authority and power

concepts of ownership and property

relationship to land and traditional ownership

cultural climate and politics of individuals and teams

concepts of cultural identity including

home and land

welcome to country

kin relationships

language

skin group

position and status in family and community

loss of identity

grief and sorry business

impact of stolen generation

impact of colonisation including

loss of cultural identity

forced removal of children

forced resettlement

mission values

urbanisation

dispossession

denigration

cultural values including

shared property

child raising

taboos

obligations

key stakeholders and agents in the organisation the community and Indigenous networks

use and role of language in crosscultural communication

issues of power and influence in cultural differences

customs language and environment of the dominant and traditional cultures

conditions and requirements of employment contracts and agreements

training plans and responsibilities

mentoring methods and strategies

acceptable behaviour in supervision including ethical practices code of conduct boundaries and confidentiality

strategies and options for skills learning support and career development

team relationships and dynamics

impact of values on culture and relationships

awareness of the applications of workplace technology and its relevance to the work team

occupational health and safety issues related to supervision responsibilities

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this unit and include evidence of the ability to

prepare personal development plans in partnership with Indigenous team members that reflect both individual and organisational goals and performance outcomes

monitor and review the performance and development of Indigenous team members through performance feedback and addressing barriers to progress

identify and respond to cultural needs obligations identity and values

address potential and experienced conflict in the workplace

identify community networks and liaise with relevant workplace networks to provide support and resources for Indigenous team members

report and recommend on effective support and outcomes for Indigenous team members

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment Assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance including task skills task management skills contingency management skills and job role environment skills

Assessment of this competency requires resources that reflect a culturally diverse environment that includes Indigenous employees Selection and use of resources for particular worksites may differ due to the site circumstances and local Indigenous issues

The assessment environment should not disadvantage the participant For example language literacy and numeracy demands of assessment should not be greater than those required on the job

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity

Aboriginal people and other people from a non English speaking background may have second language issues

Where applicable physical resources should include equipment modified for people with disabilities Access must be provided to appropriate learning andor assessment support when required

It is recommended that this unit be assessed with advice from appropriate Indigenous cultural advisers who may be included on an assessment panel

Method of assessment

This unit may be assessed in a holistic way with other units of competency The assessment strategy for this unit must verify required knowledge and skill and practical applications using more than one of the following assessment methods

written andor oral assessment of the candidates required knowledge of specific cultural issues and strategies in undertaking the support and supervision of individual Indigenous employees and diverse work teams This may include case studies to demonstrate the candidates ability to develop strategies for effectively supporting and supervising diverse groups in particular industry and cultural contexts

observed documented andor first hand testimonial evidence of the candidates

implementation of appropriate requirement procedures and techniques for the safe effective and efficient achievement of required outcomes

identification of the relevant information and scope of the work required to meet the required outcomes

identification of viable options and the selection of individual and group process management that best meet the required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidates

working with others to undertake and complete the support and supervision of individual Indigenous employees and diverse work teams

provision of clear and timely required support and advice on the management of Indigenous employees and diverse work teams

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues

Supervisory role may include:

Support may include:

Expectations and conditions may include:

Stakeholders may include:

Relationships and conditions may include:

Appropriate networks may include:

Performance expectations may include:

Decision making may include:

Cultural differences may include:

Barriers may include:

Changes may include:

Tension and conflict may include:

Work practices, objectives and workplace outcomes may include:

Strategies may include:

Benefits may include: