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Elements and Performance Criteria

1. Identify the support requirements for diverse work teams
   • Determine the scope and boundaries of the supervisory role in line with organisation policies, procedures and objectives in the employment and supervision of diverse work teams
   • Identify the strengths and support requirements of diverse work teams
   • Establish realistic expectations and conditions with stakeholders through negotiation
   • Discuss the benefits of mentoring with stakeholders and establish agreement on relationships and conditions
   • Identify and explore cultural factors, obligations and potential conflict using appropriate networks to effectively support and lead work group
   • Apply a framework for performance expectations consistent with the organisation’s objectives, values and practices
   • Aim for diversity in selecting and recruiting staff
2. Facilitate support for diverse work teams
   • Use a range of strategies to support, report on and promote the development of diverse team members in the work role and environment
   • Develop work practices that acknowledge diversity, identify unconscious bias and encourage team members to develop empathy, respect, and collaboration
   • Provide encouragement and advice to support decision making which is consistent with personal and workplace goals and career development
   • Use appropriate networks to provide assistance to team members
   • Provide information, guidance and constructive feedback incorporating reflective practice to enhance engagement in the workplace
   • Address cultural differences, and personal and workplace barriers consistent with maintaining positive support and relationships
3. Monitor individual and team performance and relationships
   • Provide planning guidance and support in a form and style to suit team member and workplace requirements
   • Provide regular and consistent feedback on progress towards achieving agreed expectations and personal and workplace goals
   • Recognise and negotiate changes in behaviour, expectations and outcomes with appropriate stakeholders
   • Recognise potential and experienced tension and conflict and seek advice and support to provide resolutions
   • Consult with team, other supervisors, mentors, and management to ensure corporate, workplace, team and individual goals are achieved
   • Address allegations of harassment, discrimination, bullying and complaints according to established organisational procedures
4. Contribute to the effectiveness of support strategies for diverse team members
   • Identify the benefits of a diverse work team and promote diversity within the workplace
   • Contribute to the identification or practices and approaches that achieve individual and organisational diversity objectives
   • Share ideas and suggestions on the challenges and barriers for supporting diverse work teams and improving individual and organisational outcomes

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

works effectively with others to lead in the supervision of diverse work teams including:

using a range of communication techniques and tools/equipment to convey information to others

maintaining written and verbal reporting requirements

organising work activities to meet all task requirements

communicating clearly and concisely with others to receive and clarify work instructions

communicating clearly and concisely with others to identify and resolve conflict

consulting with stakeholders

demonstrates completion of providing leadership in the supervision of diverse work teams that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

preparing personal development plans in partnership with diverse team members that reflect both individual and organisational goals and performance outcomes

monitoring and reviewing the performance and development of diverse team members through performance feedback and addressing barriers to progress

identifying and promoting to diverse needs, obligations, and benefits

addressing potential and experienced conflict in the workplace

identifying community networks, and liaise with relevant workplace networks to provide support and resources for diverse teams

reporting and making recommendations for effective support and outcomes for diverse work teams

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Knowledge Evidence

The candidate must demonstrate knowledge of the following when providing leadership in the supervision of diverse work teams including:

legislative, organisation and site policies and procedures

historic and contemporary local diverse issues

the cultural climate and politics of individuals and teams

concepts of cultural identity

the impact of colonisation

cultural values

key stakeholders and agents in the organisation, the community and diverse networks

language in cross-cultural communication

issues of power and influence in cultural differences

customs, language and environment of the dominant and traditional cultures

conditions and requirements of employment contracts and agreements

mentoring methods and strategies

acceptable behaviour in supervision including ethical practices, code of conduct, boundaries and confidentiality

strategies and options for skills, learning support and career development

team relationships and dynamics

work health and safety issues related to supervision

benefits of diverse work teams

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