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Elements and Performance Criteria

  1. Develop working relationship frameworks and processes
  2. Negotiate work plans with teams and individuals to achieve objectives
  3. Manage inter-group and intra-group processes

Required Skills

Required skills

Specific skills are required to achieve the Performance Criteria of this unit particularly for its application in the various circumstances in which this unit may be used This includes the ability to carry out the following as required to manage group processes

apply legislative organisation and site requirements and procedures for managing group processes

set objectives and create cultures which are ethical

clearly identify and raise ethical concerns relevant to your worksite

work towards the resolution of ethical dilemmas based on reasoned approaches

actively build relationships with others

make time available to support others

provide feedback designed to improve peoples future performance

show sensitivity to the needs and feelings of others

keep others informed about plans and progress

identify the information needs of listeners

adopt communication styles appropriate to listeners and situations including selecting an appropriate time and place

reconcile and make use of a variety of perspectives when making sense of a situation

produce ideas from experience and practice

take decisions which are realistic for the situation

focus on facts problems and solutions when handling an emotional situation

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit particularly for its application in the various circumstances in which this unit may be used This includes knowledge of the following as required to manage group processes

industrial awardsenterprise agreements

advanced negotiation techniques

human resource management

strategic planning

resource quantification

organisational change and development

OHS

statutory and site rules policies procedures and regulations

assertive techniques

risk management processes and techniques

action planning methods

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this unit and include evidence of the following

knowledge of the requirements procedures and instructions for managing group processes

implementation of procedures and techniques for the safe effective and efficient management of group processes

the identification of the relevant information and scope of the work required to meet the required outcomes

the identification of viable options and the selection of group process management that best meet the required outcomes

working with other to undertake and complete the management of group processes

consistent successful management of group processes

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment Where personal safety or environmental damage are limiting factors assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance including task skills task management skills contingency management skills and job role environment skills

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment Selection and use of resources for particular worksites may differ due to the site circumstances

The assessment environment should not disadvantage the participant For example language literacy and numeracy demands of assessment should not be greater than those required on the job

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity

Aboriginal people and other people from a non English speaking background may have second language issues

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Method of assessment

This unit may be assessed in a holistic way with other units of competency The assessment strategy for this unit must verify required knowledge and skill and practical applications using more than one of the following assessment methods

written andor oral assessment of the candidates required knowledge in undertaking the management of group processes

observed documented andor first hand testimonial evidence of the candidates

implementation of appropriate requirement procedures and techniques for the safe effective and efficient achievement of required outcomes

identification of the relevant information and scope of the work required to meet the required outcomes

identification of viable options and the selection of group process management that best meet the required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidates

working with others to undertake and complete the management of group processes provision of clear and timely required support and advice on the management of group processes

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation and requirements may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

common law

dangerous goods

development of training policies/programs

industrial relations

industry licensing

local government

mines acts

navigation

planning and assessment

trade practices

waterways

weights and measures

workers compensation/WorkCover

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Management operates within:

human resource policies and practices including interviewing, counselling, dispute settling and discipline

enterprise/industrial agreements/awards

training and development principles and practices

work schedules may include shift work and varying hours of duty

environments ranging from simple to complex and diverse

productivity and profitability objectives and targets

appropriate policies, guidelines and processes

a level of autonomy which may range from limited to substantial

legislation, codes and practices

resource parameters which may be defined or negotiated

quality and continuous improvement processes and standards

business and performance plans

ethical standards established by the organisation

best practice and benchmarking principles and practices

financial accountability including profit and loss statements

Management may assume varying roles including:

leader

coach

facilitator

mentor

participant

director

trainer

assessor

Management will typically make decisions to:

influence operational performance

maintain statutory/legal compliance

plan production schedules

maximise production and minimise operating costs/risks and non-conformances

analyse and review market/production predictions and costs

manage projects and tasks

Consultation may typically include:

employees

regulatory authorities

tenderers/project managers

contractors

community

customers

suppliers

Negotiation may be with a variety of internal or external sources and be:

formal or informal

short term or ongoing

multi-lingual and cross-cultural

enterprise agreements

legislation regulation compliance and include relative authorities, project managers, employees, contractors, customers and the community

Resources may include:

finance

equipment

environment

buildings/facilities

technology

information

people