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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Communicate work roles
  2. Coordinate activities
  3. Maintain effective working relations
  4. Provide feedback

Evidence Required

What evidence is required to demonstrate competence for this standard as a whole

Competence to supervise work routines and staff performance requires evidence of the ability to implement roles and responsibilities to efficiently and effectively achieve work activities within set timeframes It involves the ability to communicate information and instructions prioritise and schedule work activities determine and implement training requirements evaluate staff performance and provide constructive feedback Evidence must be demonstrated in providing leadership to the work team and the ability to promote and maintain effective relationships between staff

The skills and knowledge required must be transferable to a different work environment For example this could include different workplaces industries or work teams

What specific knowledge is needed to achieve the performance criteria

Knowledge and understanding are essential to apply this standard in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this competency standard are listed below

Enterprise personnel processes

Enterprise organisational structure and responsibilities

Techniques for building trust and relationships

Principles of team work and negotiation

Performance appraisal systems and procedures

Principles of time management

Conflict management techniques

Enterprise training requirements and processes

Relevant StateTerritory legislation regulations and Codes of Practice with regard to workplace OHS environmental protection and the use and control of hazardous substances and machinery and equipment

Hazard identification assessment and control

What specific skills are needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These include the ability to

Supervise and instruct staff to achieve work activities

Delegate and allocate tasks

Assess and evaluate staff competency

Identify and provide training requirements

Plan and monitor ongoing training needs

Plan timesheets and timetables to meet deadlines

Demonstrate effective time management

Demonstrate safe workplace and environmentally responsible practices

Solve problems staffing resources

Communicate information and instructions provide feedback and prepare reports and performance appraisals

Calculate timesheets and measure productivity

What processes should be applied to this competency standard

There are a number of processes that are learnt throughout work and life which are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added The questions below highlight how these processes are applied in this competency standard Following each question a number in brackets indicates the level to which the key competency needs to be demonstrated where not required perform the process perform and administer the process and perform administer and design the process

How can communication of ideas and information be applied

Information with regard to work tasks their application and completion date may be communicated to staff

How can information be collected analysed and organised

Information with regard to staff performance may be observed and monitored and included in feedback via staff performance appraisals

How are activities planned and organised

Training activities may be planned and coordinated around work schedules or sequenced as required

How can team work be applied

Team work may be applied in methods and procedures to complete work tasks to achieve work plan requirements

How can the use of mathematical ideas and techniques be applied

Mathematical techniques may be applied in the calculation of time sheets and the measurement of production outputs

How can problemsolving skills be applied

Staffing or resource problems may require alternative options to be implemented or may be addressed through adjustments to work schedule

How can the use of technology be applied

To communicate job tasks develop staff training programs measure productivity and record staff performance appraisals

Are there other competency standards that could be assessed with this one

This competency standard could be assessed on its own or in combination with other competencies relevant to the job function

There is critical information about assessing this competency standard for consistent performance and where and how it may be assessed in the Assessment Guidelines for this Training Package All users of these competency standards must have access to both the Assessment Guidelines and the relevant Sector Booklet


Range Statement

Range of Variables

The Range of Variables explains the range of contexts within which the performance and knowledge requirements of this standard may be assessed. The scope of variables chosen in training and assessment may depend on the work contexts

How might staff roles and responsibilities be defined and communicated?

Duty statements, workplans, defined areas of decision-making, job description and employment arrangements, team structures, supervision and accountability requirements, and enterprise policy compliance.

What OHS requirements may be applicable to this standard?

Systems and procedures for the safe operation and maintenance of machinery and equipment.

Assessment of hazards and appropriate control measures.

Procedures for safe lifting, carrying and manual handling.

Safe systems and procedures for the handling and storage of hazardous substances, and grain.

The appropriate use, maintenance and storage of personal protective clothing and equipment.

Accident/incident investigation.

Working at heights and confined spaces.

Safe systems and procedures for outdoor work, basic first aid procedures.

Personal hygiene standards.

Protection from hazardous noise.

Mechanical vibration.

What training and learning opportunities might be identified for staff?

Coaching, mentoring and/or supervision, formal and informal learning programs, internal and external training, provision of work experience and exchange opportunities, personal study and career planning and development, performance appraisals, workplace skills assessment, recognition of prior learning, and self assessment.

What positive environmental practices associated with work activities may be implemented?

Measures to reduce excessive noise and exhaust emissions, the safe use and disposal of hazardous substances and debris associated with machinery and equipment, effective water re-use systems and effluent disposal systems, the incorporation of organic matter into the soil, and measures to avoid soil disturbance associated with machinery operation and the protection of ground cover in holding or confined areas with high density animal activity.

What difficult situations might arise for negotiation?

Conflicts in priorities, resource constraints, lack of information, supplier delays, differences in opinion, interpersonal conflict, hazardous events, time constraints, and shortfalls in expected outcomes.

What supervisory structures might be relevant to this standard?

Coach/mentor, supervisor or manager, and work colleagues.

For more information on contexts, environment and variables for training and assessment refer to the Sector Booklet.