Required skills

demonstrating respect for people and their culture

identifying culturallysafe work practices

making and maintaining crosscultural relationships

using verbal and nonverbal communication techniques to sensitively and respectfully communicate in a crosscultural context

Literacy skills used for

illustrating compliance requirements

Required knowledge

differences between cultures particularly the cultures of Aboriginal and Torres Strait Islander people and others

fundamental patterns of cultural difference including

approaches to completing tasks

approaches to knowing

attitudes to conflict

attitudes to disclosure

communication styles

decisionmaking styles

interpreter resources

legislation and policies relevant to access and equity that may include

commonwealth state or territory legislation

community standards and regulations

industry codes of practice

organisational policies procedures and practices

past and present power relations and their impact on the workplace

racism and discrimination and laws pertaining to these issues

understanding words and actions of people from differing backgrounds

nonverbal communication conventions

verbal communication conventions

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment evidence required to demonstrate competence in this unit

Assessment must confirm the ability to

communicate effectively and sensitively within a crosscultural context

Assessment must confirm knowledge of

cultural differences and their impact on the appropriate use of verbal and nonverbal communication

barriers to effective crosscultural communication

Context of and specific resources for assessment

Assessment is to be conducted at the workplace or in a simulated work environment Evidence of competency may be gathered over time and from a range of actual or simulated situations

Resources may include

agency policies and procedures

Method of assessment

The following assessment methods are suggested

roleplay or simulation

observation of practical demonstration

scenarios or case studies

written or oral shortanswer testing

Guidance information for assessment

This unit may be assessed holistically with other units within a qualification

Communication may include:

Cultural differences may include:

Conventions of conversation may include:

Strategies for developing effective cross-cultural communication may include:

Barriers to effective cross-cultural communication may include:

Strategies for resolving differences may include:

Resources may include: