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Elements and Performance Criteria

  1. Maintain cleanliness of stock handling and storage areas.
  2. Take delivery of floristry stock.
  3. Store and document floristry stock.
  4. Maintain, rotate and dispose of stock.

Required Skills

Required skills

safe manual handling techniques

correct use of personal protective equipment

recognition of spoilt flowers and plant materials

cleaning techniques for floristry stock handling and storage areas

safe handling techniques for toxic flower and plant materials and those treated with toxic substances such as fungicides and pesticides

correct handling techniques for a wide variety of flower and plant materials to avoid spoilage of floristry stock

organisational skills to conduct stock activities as a logical and timeefficient work flow

literacy skills to check incoming stock against basic order and delivery documentation to read and comprehend useby dates stock labelsand organisational procedures

writing skills to record basic details of incoming stock to use the basic features of computerised stock control systems or to complete basic manual documents to record stockrelated issues including stock discrepancies

communication skills to make accurate verbal reports on stock discrepancies including the reporting of pests and diseases that could threaten other stock

numeracy skills to count incoming stored and rotated stock items to check suppliers costs to calculate numerical discrepancies and to calculate the dilution requirements for cleaning products

Required knowledge

health issues related to the handling of toxic plants and those treated with toxic substances

the general characteristics of common flower and plant pests and diseases recognition of the symptoms and segregation and disposal methods

the organisations criteria for selection of quality stock

the visual recognition and general care requirements of a wide variety of flower and plant materials in order to identify incoming stock and to store stock in the appropriate location

correct environmental conditions including temperature light and humidity controls for the storage of a wide variety of flower and plant materials and any perishable foodstuffs and alcohol commonly used by the floristry industry and the organisation in particular

applications of different types of cleaning products

principles of stock control for perishable products including

rotation and replenishment

product life cycle and maximising the use of all stock

checking for slow moving items

types of stock control documentation and systems that are used by the floristry industry and the organisation in particular

stock security systems and procedures

the existence and basic aspects of state and territory environmental protection laws This would include the requirements for growers and harvesters to provide licence details to the floristry business and for that business to record it

the essential features of and safe practices for using and storing common hazardous substances used by the floristry industry and in particular substances used by the organisation eg cleaning conditioning pest and disease control products and preservatives

the environmental impacts of cleaning storage areas and minimal impact practices to reduce these especially those that relate to resource water and energy use

correct and environmentally sound disposal methods for all types of waste and in particular for hazardous substances spoiled and diseased flower and plant materials and those that have a propensity to propagate weeds

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to safely handle move and store floristry stock and hazardous substances

visual recognition and knowledge of the general storage requirements of a wide variety of flower and plant materials

ability to efficiently and safely receive store and rotate multiple and diverse flower and plant materials display items and ancillary merchandiseTo ensure consistency of performance and ability to respond to different requirements this must occur over a period of time and cover the handling and storage of perishable and nonperishable floristry stock

completion of stock receipt and storage activities within commercial time constraints

Context of and specific resources for assessment

Assessment must ensure

receipt storage and rotation of stock items within a floristry stock control and floristry product storage environment

a diverse comprehensive and commercial range of equipment used for the receipt and storage of floristry stock eg knives scissors secateurs containers and storage facilities with correct temperature and humidity conditions

access to software programs or manual documentation systems currently used in the floristry industry to assist the stock control function

a diverse comprehensive and commercially realistic product range of flowers plant materials cleaning agents preservatives conditioning agents construction ancillary and presentation items that are received and stored

access to cleaning product instructions

access to stock control procedures and OHS procedures that relate to the receipt movement and storage of floristry stock

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate receiving storing and rotating floristry stock

project or work activities that allow for the receipt and storage of floristry stock for an event or special occasion so that a whole life cycle is covered

written and oral questioning or interview to test knowledge of the storage requirements of various flower and plant materials pests and disease symptoms and applications of various cleaning products

review of workplace reports and records related to stock control prepared by the candidate

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SFLSOPA Source information on floristry products and services

SFLSOP201A Source information on floristry products and services

SFLSOPA Recognise flower and plant materials

SFLSOP202A Recognise flower and plant materials

SFLSOPA Display and merchandise floristry products

SFLSOP205A Display and merchandise floristry products

SIRRFSAA Apply retail food safety practices

SIRRFSA001A Apply retail food safety practices

SIRXOHSA Apply safe working practice

SIRXOHS001A Apply safe working practice

SIRXRSKA Minimise theft

SIRXRSK001A Minimise theft.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stock handling and storage areas may include:

dock

preparation tables and work benches

fixed or moveable shelves

refrigerators

cool rooms

food and liquor shelves, cabinets and refrigerators

administration or office area

areas where stock is displayed including:

floor space

windows

front of shop and other outdoor spaces

display fixtures, cabinets

bins, baskets and non permanent fixtures.

Spoilage of flower and plant materials may relate to:

contamination with cleaning agents

cross contamination of diseased or pest affected flowers and plant materials with healthy plants

incorrect application of humidity and temperature controls

incorrect exposure to environmental heating or air conditioning

incorrect handling and storage causing crushing or wilting

incorrect handling and storage of fruit and vegetables

discoloured or damaged buds, blooms or foliage

damaged stems

stock that is beyond its expiry date.

Flower and plant materials must include:

flowers including:

fresh (common, exotic and Australian wildflowers)

dry and preserved

artificial

plant materials including:

fresh (common, exotic and Australian foliage)

dry and preserved

artificial

potted plants.

Floristry stock may include:

flower and plant materials

ancillary items and merchandise including:

chocolates, fruit, nuts, alcohol

hampers

gift items of any type

novelties such as balloons and toys

horticulture lines

presentation materials including:

gift cards

corporate advertising of the business

corporate materials provided by the customer

cleaning agents

flower and plant material preservatives and conditioning agents

wrapping and packing materials including:

boxes

cylinders

polypropylene

paper

cellophane

bows

ribbons

raffia

construction items including:

baskets

decorative pots

buckets or decorative pails

containers (bowls, vases)

staple gun and staples

glue and glue gun

binding tape

heavy to fine gauge wire

new cutting tools including:

knives

scissors

rose de-thorner

secateurs

saws

guillotines

wire cutters.

Special details for incoming stock may involve:

grower or harvest licence number for suppliers licensed under state or territory environmental protection laws

special orders for customers

special orders of stock for use in special occasion or event construction.

Pests and diseases may include:

aphids

mites

leaf-miners

loopers

mealy bugs

light brown apple moth larvae

rust

white rust

botrytis

powdery mildew

nutrient deficiencies in the growing stage

malformations.

Selection criteria may include:

vivid colours

firm leaves

tight and firm buds

firm and clear petals

stage of maturity

absence of pests, disease and damage.

Environmental conditions must involve:

storing flowers and plant materials:

in cool rooms

in refrigerators

at room temperature

correct application of humidity and temperature controls

protecting flower and plant materials from exposure to:

heating or air conditioning

accidental damage through pedestrian traffic

winds and drafts

environmental heat and light.

Other perishable merchandise may include:

chocolates

fruit

vegetables

nuts

alcohol

cheese.

The appropriate location for storage of stock may involve:

storage of gift items in cabinets or shelves

storage of garden items and tools in racks or shelves

placement of flowers and plants in containers, bins, baskets, buckets or decorative pails and non permanent fixtures.

storage of flowers and any perishable food or liquor in cool rooms or refrigerators

placement of flowers away from heat sources or air conditioning.

placement of plants closer to windows.

Stock control systems may be:

manual

computerised.