Required skills

The following skills must be assessed as part of this unit

technical skills to

identify client requirements and needs

provide product advice and demonstrate products or services where appropriate

customer service skills to

sell products and services

deal with clients in a culturally appropriate manner

communication skills including

listening and questioning techniques

verbal and nonverbal communication skills

negotiation techniques

conflict resolution skills

problemsolving techniques

planning and organising skills to gather and organise information to develop and maintain product and service knowledge

literacy skills to research and analyse product information

Required knowledge

The following knowledge must be assessed as part of this unit

workplace policies and procedures in regard to selling products and services

effects and client benefits of a defined range of workplace beauty services and products

environmental impact of a defined range of workplace beauty services and products

manufacturers listed contraindications for workplace product range

factors likely to affect suitability of each workplace treatment to clients needs

causes of skin reactions or allergies in regard to treatments

specialist product knowledge including

specialised products in workplace range

warranties where applicable

corresponding benefits of various products

shelf life and useby date

storage requirements

basic ingredients or materials contained in products and their environmental impact

features and use of products

corresponding or complementary products and services

stock availability

ordering procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applying workplace policies and procedures and safe work practices in relation to advising on beauty services

recognising and managing contraindications

using effective questioning and active listening techniques to consult reassure and negotiate with clients while maintaining discretion and confidentiality

applying product knowledge including comparisons between products to offer advice to clients

recommending products and services to clients including the incorporation of detailed specialised product knowledge and the ability to demonstrate products and services to provide advice to clients

Context of and specific resources for assessment

Assessment must ensure

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace

Assessment must ensure access to

an environment which includes as a minimum

products and services from a professional beauty treatments range

a retail beauty products range

relevant workplace documentation including

manufacturers equipment instructions

product instructions

manufacturer safety data sheets

workplace policies and procedures manuals including workplace services and prices

a range of clients with different beauty requirements

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of learners performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate handling of a range of contingencies including

describing a range of products to other staff members

explaining and demonstrating products and services to clients

providing advice on products and services according to client needs

written and oral questioning appropriate to the language and literacy level of the learner to assess knowledge and understanding of a range of beauty services including products services and treatment needs of clients

completion of workplace documentation relevant to the provision of advice on beauty services

thirdparty reports from technical experts

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXSLSA Sell products and services

SIRXSLS001A Sell products and services.

Products may include:

Services and treatments may include:

Comparisons may include:

Clients may include:

Legal requirements may include: