Required skills

The following skills must be assessed as part of this unit

interpersonal and communication skills to

convey service and product advice to clients

use language and concepts appropriate to cultural differences

introduce clients to the spa environment

provide service to clients in the spa environment

liaise and negotiate with colleagues

literacy skills to read and apply

relevant workplace documents

manufacturer instructions on equipment use and maintenance

numeracy skills to calculate

times required for recommended treatment programs

likely total cost of recommended spa services

technical skills to

observe safe practices in wet areas

monitor and maintain workplace spa equipment

Required knowledge

The following knowledge must be assessed as part of this unit

definition of spa including

healing through water

philosophy of the current spa movement

spa history and development including

origins of hydrotherapy

overseas trends

development of current spa movement

cultural healing traditions

theory and principles of spa therapies including

Thalassotherapy

Balneotherapy

Kneipp therapy

detailed knowledge of the features and benefits of wet and dry room therapies in the workplace

workplace policies and procedures in regard to selecting and sequencing spa treatments

procedures for maintaining wet room and dry room equipment

management of contraindications and adverse effects

physical properties of water including

states of water

hydrogen bonding

surface tension

cohesion and adhesion

specific heat capacity

heat vaporisation and density

characteristics of water including

buoyancy

hydrostatic pressure

turbulence

viscosity

chemical properties of water in relation to

spa behaviour of water under different conditions

benefits of water in spa treatments

chemicals appropriate to the spa environment to maintain water hygiene

infection and crossinfection and their prevention in spa environments

water supply and the efficient use of water in spa environments

workplace procedures for minimising water usage

federal and local legislative requirements applying to spa operation

workplace policies and procedures relating to preparing cleaning and maintaining the spa environment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

introducing clients into the spa environment

applying workplace and procedures legislative requirements and industry codes of practice when preparing cleaning and maintaining equipment and the spa environment

maintaining the service culture and ambience of the spa environment for clients

following workplace safety in wet areas

completing the shutdown of treatment areas according to workplace policies and procedures

Context of and specific resources for assessment

Assessment must ensure

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace

Assessment must ensure access to

relevant workplace documentation including

manufacturers equipment instructions

product instructions

manufacturer safety data sheets

workplace policies and procedures manuals including spa services and pricing

a range of clients seeking and experiencing spa treatments including wet room and dry room therapies requiring the use of products treatments and equipment from a professional spa range

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of learners performing a range of spa tasks in a simulated work environment over sufficient time to demonstrate handling of a range of contingencies including

introducing clients to the spa environment

explaining the features and benefits of spa treatments and services in the salon range

preparing cleaning and maintaining the spa environment

monitoring the treatment area

shutting down treatment areas after a service

written and oral questioning appropriate to the language and literacy level of the learner to assess knowledge and understanding of the required skills and knowledge of this unit

completion of selfpaced learning materials including personal reflection and feedback from a trainer or supervisor

thirdparty reports from experienced spa professionals in the workplace

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIBBSPAA Plan spa programs

SIBBSPA502A Plan spa programs

SIBBSPAA Provide spa therapies

SIBBSPA503A Provide spa therapies

SIBBSPAA Provide stone therapy massage

SIBBSPA504A Provide stone therapy massage

SIBBSPAA Provide Indian head massage for relaxation

SIBBSPA505A Provide Indian head massage for relaxation.

Spa treatments must include:

Spa treatments may include:

Products may include:

Clients may include:

Spa environment must include:

Spa environment may include:

Workplace policies and procedures may include:

Equipment must include:

Equipment may include:

Water hygiene may include:

Maintenance may include:

Designated wet areas may include:

Monitoring may include:

Treatment areas must include:

Adverse reactions may include:

Necessary action may include:

Ambience may include: