Required skills

The following skills must be assessed as part of this unit

interpersonal and communication skills to

develop a rapport with clients when conveying service and product advice

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

explain the features benefits and application processes of services and products from the workplace range

technical skills to

monitor clients comfort and wellbeing at regular intervals

safely use hydrotherapy equipment according to workplace procedures and manufacturer instructions

use body wrapping materials and products from the workplace range

responding to contraindications and adverse effects

sequencing spa treatments to meet the needs of the client and make efficient use of staff and equipment

evaluate the outcomes of spa therapies and recommend further treatments

literacy skills to read comprehend and update spa program plans relevant workplace documents and product ingredient or treatment information

numeracy skills to comprehend and achieve workplace treatment time frames

Required knowledge

The following knowledge must be assessed as part of this unit

detailed knowledge of the features and benefits of wet and dry room therapies in the workplace range

workplace policies and procedures in regard to selecting and sequencing spa treatments

workplace procedures for minimising water usage

ingredients in relevant spa treatment products particularly in regard to their likely effects on the skin

appearance and management of contraindications and adverse effects

pretreatment and posttreatment requirements for recommended spa treatments

anatomy and physiology of the skin and skin structures as they relate to spa treatments

basic nutrition and the relationship between nutrition and healthy skin particularly foods which may have an effect on the skin or which may be contraindicated in combination with relevant skin conditions or products used in a spa treatment procedure

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

interacting with clients in a polite and friendly manner

maintaining the ambience of the spa environment throughout the service

performing the required wet room therapies according to the range statement and within workplace service time frames

applying dry room treatments and products from the workplace range according to manufacturer instructions and within workplace service time frames

recognising and managing contraindications and adverse effects

recommending homecare products and future treatments to clients

Context of and specific resources for assessment

Assessment must ensure

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace

Assessment must ensure access to

a spa services environment which includes as a minimum

shower and change facilities

wet treatment rooms

steam equipment

hydro tub

vichy shower or wet table or spa capsule one unit

dry treatment rooms

adjustable massage couches with safe working access for operator and equipment at head foot and each side

electricity supply access to each spa treatment workstation

hot towel cabinet

appropriate detergent disinfectant and cleaning materials for cleaning and sanitising stones and work area

relevant workplace documentation including

manufacturers equipment instructions

product instructions

manufacturer safety data sheets

workplace policies and procedures manuals

a range of clients seeking and experiencing spa treatments including wet room and dry room therapies requiring the use of products treatments and equipment from a professional spa range

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the learner providing spa therapies over sufficient time to demonstrate handling of a range of contingencies including

confirming treatments and updating a spa program

performing the required wet room treatments according to the range statement and within workplace service time frames

applying dry room treatments and products from the workplace range

written and oral questioning appropriate to the language and literacy level of the learner to assess knowledge and understanding of the required skills and knowledge of this unit

completion of selfpaced learning materials including personal reflection and feedback from a trainer or supervisor

thirdparty reports from technical experts

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIBBBOSA Perform body massage

SIBBBOS401A Perform body massage

SIBBSPAA Work in a spa therapies framework

SIBBSPA501A Work in a spa therapies framework

SIBBSPAA Plan spa programs

SIBBSPA502A Plan spa programs.

Consultation may include:

Clients may include:

Spa program plan may include:

Variations may include:

Client preparation may include:

Ambience of the spa environment may include:

Designated wet areas may include:

Hydrotherapy equipment must include:

Hydrotherapy equipment may include:

Treatment products may include:

Adverse reactions may include:

Necessary action may include:

Dry room treatments from the workplace range may include:

Body wrapping materials and treatment products may include:

Adverse effects may include:

Post-treatment products may include:

Post-treatment care may include:

Outcomes may include:

Further treatments may include:

Home-care products may include:

Lifestyle changes may include: