Required skills

The following skills must be assessed as part of this unit

technical skills to use pointofsale equipment and apply procedures including the following

registers

calculators

EFTPOS

credit cards

electronic scanners

layby

credits and returns

customer refunds

timemanagement skills to complete tasks in a set time frame

verbal and nonverbal communication skills appropriate to a service environment

numeracy skills to

calculate a total price

count cash

balance pointofsale terminal

tender correct change

Required knowledge

The following knowledge must be assessed as part of this unit

cash handling procedures including

opening and closing pointofsale terminal

clearing terminal and transferring tender

maintaining cash float

tendering change

counting cash

calculating noncash documents

balancing pointofsale terminal

recording takings

securing cash and noncash transactions

determining change required and denominations of change

relevant health and hygiene regulations and requirements

relevant legislative requirements including consumer law and occupational health and safety regulations

workplace policies and procedures in regard to client service and pointofsale techniques

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applying relevant legislation including consumer law

operating pointofsale equipment according to manufacturer instructions and workplace procedures

applying workplace policies and procedures in regard to cash handling and pointofsale transactions in a personal services environment

using time effectively

Context of and specific resources for assessment

Assessment must ensure

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace

Assessment must ensure access to

an environment which includes as a minimum

a reception desk

telephone

a retail display area

a pointofsale system including credit card and EFTPOS

a computer with a salon software system

financial transactions dockets and slips

sample debit and credit card vouchers

recording and tally sheets

relevant workplace documentation including

manufacturers equipment instructions

product instructions

workplace policy and procedure manuals in regard to conducting financial transactions

a range of clients with different transaction requirements

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of learners performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate handling of a range of contingencies including

handling cash transactions with clients according to workplace security procedures

recording transaction errors according to policies and procedures

balancing register or terminal at designated times

counting cash

recording takings

written and oral questioning appropriate to the language and literacy level of the learner to assess knowledge and understanding of workplace financial procedures

completion of workplace documentation relevant to conducting financial transactions

thirdparty reports from technical experts

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIBXCCSA Provide service to clients

SIBXCCS202A Provide service to clients

SIRXCOMA Communicate in the workplace

SIRXCOM001A Communicate in the workplace.

Point-of-sale equipment may include:

Workplace policies and procedures may include:

Cash handling may include:

Point-of-sale transactions may include:

Relevant legislation may include:

Clients may include:

Client documentation may include: