Required skills

safe manual handling techniques to transfer coffins and caskets

appropriate use of personal protective equipment

communication skills including active listening and questioning techniques to identify and confirm transfer requirements

customer service skills including ability to maintain confidentiality of client information

literacy and numeracy skills to interpret and complete required documentation and to interpret maps and street signage

organisational and time management skills to complete required tasks according to customer requirements and workplace policies and procedures

Required knowledge

social cultural and religious differences in relation to transfer of coffins and caskets

workplace policies and procedures applicable to transfer of coffins and caskets

broad working knowledge of relevant federal state or territory and local government legislation and regulations relating to OHS and the transfer or coffins and caskets

appropriate dress standards in line with workplace policy

operating and maintenance requirements of vehicles and equipment

professional funeral services industry parameters for dealing with the deceased and the bereaved

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to interpret and complete transfer documentation in accordance with regulatory requirements

the selection and preparation of transfer vehicle and relevant equipment and safe and efficient transfer of coffin or casket

use of sensitive and empathetic verbal and nonverbal communication with the bereaved and clear and accurate communication with colleagues

use of safe manual handling techniques

transferring coffins and caskets on multiple occasions to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills within and between funeral services facilities such as funeral homes cemeteries and crematoria where coffins and caskets are moved and transferred

access to coffins and caskets

access to transfer equipment and funeral transfer vehicle

access to relevant documentation for a range of transfer requirements such as transfer arrangements maps and directions

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate preparing and transferring coffins or caskets to correct location and reinstating transfer vehicle and equipment

written or verbal questioning to assess knowledge and understanding of relevant procedures with regard to transferring coffins and caskets

review of workplace documents completed by candidate

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFFNLA Assist with the conduct of a funeral

SIFFNL002A Assist with the conduct of a funeral

SIFTVMA Drive funeral vehicles

SIFTVM001A Drive funeral vehicles.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Documentation may include:

Transfer may include:

Appropriate staff may include:

Transfer requirements may include:

Transfer vehicle may include:

Transfer equipment may include:

Personal protective equipment may include:

Relevant legislation may include:

Workplace policies and procedures may include:

Manual handling techniques may include: