Required skills

communication skills including active listening and questioning techniques to establish and confirm work sequence and team member responsibilities

safe manual handling techniques

customer service skills including ability to maintain confidentiality of client information

literacy and numeracy skills to identify and interpret work requirements

interpersonal skills to relate to people from a range of social cultural religious and ethnic backgrounds and with a range of physical and mental abilities

organisational and selfmanagement skills to complete required tasks according to client requirements and workplace policies and procedures

Required knowledge

burial procedures

social religious and cultural practices and traditions in relation to burials

professional funeral services industry parameters in dealing with the bereaved

broad working knowledge of relevant federal state or territory and local government legislation and regulations relating to OHS and the conduct of burials

workplace policies and procedures regarding the conduct of burials

operating requirements of relevant lifting devices and equipment

manual handling techniques

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to select prepare and safely use the required equipment and lifting devices according to supervisor instructions workplace policies and procedures and manufacturers instructions

the safe and efficient burial of coffins and caskets according to work specifications and clients requirements

use of sensitive and empathetic verbal and nonverbal communication with the bereaved and clear and accurate communication with colleagues

use of safe manual handling techniques

burying coffins and caskets on multiple occasions to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills for a range of burial requirements including transportation of coffins or caskets from funeral service facilities to burial locations

access to coffins or caskets

access to funeral transport vehicles

access to lowering and lifting devices

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate carrying out burials according to work requirements and relevant policies procedures and legislation

written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures regarding burials

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFBCRA Transfer coffins and caskets

SIFBCR002A Transfer coffins and caskets.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Work requirements may include:

Workplace policies and procedures may include:

Team members may include:

Lowering or lifting device may include:

Client requirements may include:

Relevant legislation and regulations may include: