Required skills

communication skills including active listening and questioning techniques to identify and confirm burial requirements with relevant parties using language and concepts appropriate to cultural differences

literacy and numeracy skills to review and monitor burial schedules and required documentation

planning and organisational skills to advise staff of burial requirements and monitor burial schedules

customer service skills including ability to maintain confidentiality of client information

interpersonal skills to relate to people from a range of social cultural religious and ethnic backgrounds and with a range of physical and mental abilities

teamwork skills to coordinate and supervise staff in performance of required tasks

problemsolving skills to identify and resolve problems that may arise during burials

Required knowledge

indepth knowledge of relevant federal state or territory and local government legislation and regulations relating to OHS and conduct of burials

relevant workplace policies and procedures regarding conduct of burials

standard cemetery operating procedures

gravedigging procedures

cemetery or crematorium records and booking systems

social religious and cultural differences and traditions in relation to burials

professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved

roles and duties of cemetery and crematorium personnel

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

the coordination of required personnel tools equipment and machinery and monitoring of operations to ensure all burial works are conducted safely and efficiently and in accordance with work specifications and burial schedules

knowledge of regulatory requirements and methods for burials and ability to deal with breaches

use of sensitive and empathetic verbal and nonverbal communication with the bereaved

use of clear and accurate communication with colleagues and supervision of the safe and efficient burial of remains and the reinstatement and good presentation of burial site

supervising burials on multiple occasions to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills within a facility where burials are carried out

liaison with a range of relevant personnel

access to burial schedules and funeral booking systems

access to a range of burial requirements

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate identifying and applying relevant legislation and workplace policies and procedures in conducting burials monitoring schedules and liaising with staff to resolve scheduling problems

written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures with regard to overseeing burials

review of workplace documents completed by candidate

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFBCRA Bury coffins and caskets

SIFBCR004A Bury coffins and caskets.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Appropriate personnel may include:

Workplace policies and procedures may include:

Relevant legislation and regulations may include:

Special requirements may include:

Contingencies may include:

Potential or actual breaches may include:

Relevant documentation may include: