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Elements and Performance Criteria

Required Skills

Required skills

safe application of cleaning tools and chemicals

safe manual handling techniques

communication skills to determine clarify and inform work requirements report hazards and order cleaning supplies

literacy and numeracy skills to interpret chemical labels and prepare chemical dilutions

organisational and selfmanagement skills to complete required tasks according to supervisor instructions and workplace policies and procedures

problemsolving skills to identify and resolve problems in relation to maintaining public conveniences and amenities

Required knowledge

workplace policies and procedures regarding cleaning and maintaining public conveniences and amenities

environmental impacts in relation to cleaning and maintaining public conveniences and amenities and minimal impact practices to reduce these especially those that relate to resource water and energy use

correct and environmentally sound disposal methods for all types of waste and in particular for hazardous substances

application of a range of cleaning products

operating and maintenance requirements of relevant equipment

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to select prepare use maintain and clean the required tools and equipment according to supervisor instructions workplace policies and procedures and manufacturers instructions

ability to effectively and efficiently clean lavatories basins and floors using the appropriate cleaning agents and to dispose of waste

the maintenance of supplies of consumables

cleaning and maintaining public conveniences and amenities on multiple occasions to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills in a public convenience with lavatories and basins

access to consumables cleaning supplies and equipment

access to personal protective equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate demonstrating appropriate planning and preparation for work choosing and using equipment appropriate to the task being undertaken cleaning and maintaining conveniences and amenities identifying hazardous waste and taking corrective action and storing and monitoring cleaning agents and equipment

written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures with regard to carrying out maintenance of public conveniences and amenities

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Appropriate staff may include:	supervisor manager.

Personal protective equipment may include:	gloves safety glasses safety shoes face masks ear muffs or plugs overalls.

Workplace policies and procedures may include:	standard operating policies and procedures standards and certification requirements quality assurance procedures OHS procedures, such as: workplace environment and safety use of personal protective equipment manual handling procedures use of tools and equipment material handling procedures, including hazardous materials emergency procedures, including fire and accident procedures. workplace practices in relation to environmental consideration.

Relevant legislation and regulations may include:	OHS cemetery Acts and by-laws Crematorium Acts local government regulations Public Health Act Environment Protection Act Australian standards Worksafe Australia certification and standards.

Cleaning agents and equipment may include:	neutral PH detergents scrubbers cleaning cloths mops buckets pick up trolley mobile garbage bins bin liners.

Consumables may include:	toilet paper soap hand drying facilities.

Hazardous waste may include:	materials and equipment containing human blood and body fluid contaminated garments contaminated soil soiled dressings sharps catheters swabs and bandages.

Corrective action may include:	removing hazardous water using appropriate personal protective equipment reporting hazardous waste.

Cleaning schedule documentation may include:	timetables checklists.