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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Performance Evidence
handle enquiries and communicate with funeral home personnel to schedule burials or cremations in a manner that meets all parties’ needsidentify details of burial or cremation and service requirements, including social, cultural and religious requirementscommunicate scheduling information to relevant personnel.Evidence of performance of scheduling burials or cremations on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.
Knowledge Evidence
roles and responsibilities of funeral home and cemetery and crematoria personnel burial or cremation proceduresworkplace information systems used to schedule burial or cremations, including electronic and manualdocumentation in relation to scheduling burials or cremations, including:Death Certificatestandard operating procedureswork ordersburial documentationcremation documentationcouncil permitsschedule running sheetssite identification detailscemetery plan or mapsocial, religious and cultural differences and traditions in relation to burials or cremationsworkplace policies and procedures regarding scheduling burials or cremationsfederal, state or territory, and local government legislation and regulations relating to documentation and confidentiality requirements for burials and cremationsprofessional funeral services industry parameters when dealing with the bereaved.