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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Respond to enquiries.
   • Respond to enquiries regarding burials, cremations and services from funeral home personnel.
   • Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.
2. Schedule burials or cremations.
   • Consult with relevant personnel to schedule burials, cremations and services.
   • Enter scheduling data and records into workplace information systems.
   • Communicate schedules to relevant personnel.
   • Complete bookings correctly.
   • Check and complete relevant documentation.
3. Respond to enquiries.
   • Respond to enquiries regarding burials, cremations and services from funeral home personnel.
   • Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.
4. Schedule burials or cremations.
   • Consult with relevant personnel to schedule burials, cremations and services.
   • Enter scheduling data and records into workplace information systems.
   • Communicate schedules to relevant personnel.
   • Complete bookings correctly.
   • Check and complete relevant documentation.

Performance Evidence

Evidence of the ability to:

handle enquiries and communicate with funeral home personnel to schedule burials or cremations in a manner that meets all parties’ needs

identify details of burial or cremation and service requirements, including social, cultural and religious requirements

communicate scheduling information to relevant personnel.

Evidence of performance of scheduling burials or cremations on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

roles and responsibilities of funeral home and cemetery and crematoria personnel

burial or cremation procedures

workplace information systems used to schedule burial or cremations, including electronic and manual

documentation in relation to scheduling burials or cremations, including:

Death Certificate

standard operating procedures

work orders

burial documentation

cremation documentation

council permits

schedule running sheets

site identification details

cemetery plan or map

social, religious and cultural differences and traditions in relation to burials or cremations

workplace policies and procedures regarding scheduling burials or cremations

federal, state or territory, and local government legislation and regulations relating to documentation and confidentiality requirements for burials and cremations

professional funeral services industry parameters when dealing with the bereaved.

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