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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Operate a chapel.
   • Establish daily work requirements to assist with efficient chapel operations.
   • Review and communicate daily chapel schedules to funeral personnel and relevant staff.
   • Maintain operating hours for chapel each day according to schedules.
   • Receive, place and transfer coffins and caskets according to special requirements.
   • Check coffin and casket nameplates against chapel register.
   • Assist funeral personnel and external suppliers as required.
2. Maintain a chapel.
   • Maintain cleanliness of chapel according to daily schedules.
   • Conduct regular maintenance checks.
   • Undertake minor repair and report maintenance issues as required.
   • Document maintenance and repair activities.
3. Operate a chapel.
   • Establish daily work requirements to assist with efficient chapel operations.
   • Review and communicate daily chapel schedules to funeral personnel and relevant staff.
   • Maintain operating hours for chapel each day according to schedules.
   • Receive, place and transfer coffins and caskets according to special requirements.
   • Check coffin and casket nameplates against chapel register.
   • Assist funeral personnel and external suppliers as required.
4. Maintain a chapel.
   • Maintain cleanliness of chapel according to daily schedules.
   • Conduct regular maintenance checks.
   • Undertake minor repair and report maintenance issues as required.
   • Document maintenance and repair activities.

Performance Evidence

Evidence of the ability to:

register, record and check chapel bookings according to workplace policies and procedures

implement daily chapel operation and maintenance activities in an efficient manner and in accordance with scheduled bookings.

Evidence of performance of coordinating chapel operations for two or more funerals is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

workplace policies and procedures regarding chapel operation procedures

basic chapel operation procedures, including:

recording and checking chapel bookings

placing and removing signs and floral tribute markers

checking and completing relevant documentation, including:

funeral service details

celebrant instructions

applications for burial

certificates of burial or delivery for cremation

schedule running sheets

transfer documents

preparing and operating electronic coffin or casket lowering equipment

roles and responsibilities of personnel in relation to chapel operations

social, religious and cultural differences and traditions in relation to chapel operations, including:

orientation of coffin or casket

lighting and placement of candle

placement of flowers

placement of photographs

professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved.

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