Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Arrange viewing of a cremation.
  2. Oversee viewing of a cremation.
  3. Arrange viewing of a cremation.
  4. Oversee viewing of a cremation.

Performance Evidence

Evidence of the ability to:

liaise with, and determine family viewing requirements and arrange viewing in keeping with these requirements

apply sensitive and empathetic verbal and nonverbal communication with the bereaved before and during viewing and clear

communicate effectively with colleagues to ascertain viewing arrangements.

Evidence of performance of arranging and oversee viewings of two or more cremations is required to demonstrate consistency of performance and ability to respond to different situations.


Knowledge Evidence

Demonstrated knowledge of:

crematorium operating procedures

social, religious and cultural differences and traditions in relation to viewing of cremations, including but not restricted to:

dress standards

cultural rituals to assist grieving

funeral rites according to religious denomination

taboos regarding death

strategies for dealing with contingencies in relation to viewings of cremations

workplace policies and procedures regarding viewing of cremations

federal, state or territory, and local government legislation and regulations relating to work health and safety/occupational health and safety, conduct of cremations and associated documentation

first aid procedures in relation to overseeing viewings of cremations

professional funeral services industry parameters and protocols for dealing with the deceased and the bereaved.