Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Confirm and advise cremation requirements.
   • Liaise with appropriate personnel to confirm cremation requirements.
   • Advise relevant staff of relevant legislation and workplace policies and procedures for carrying out cremations as required.
   • Review and communicate cremation schedules to appropriate personnel.
   • Advise appropriate personnel of special requirements and cremation procedures as required.
   • Advise relevant staff of cremation equipment operations.
2. Supervise conduct of cremations.
   • Monitor cremation schedules to assist with efficient operations.
   • Assist staff to resolve scheduling difficulties and deal with contingencies.
   • Monitor conduct of cremations.
   • Address general and technical problems that arise during and after cremation and assist staff in their resolution as appropriate.
   • Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action.
   • Monitor relevant documentation and take corrective action as required.
   • Evaluate cremations to inform continuous improvement processes.
3. Confirm and advise cremation requirements.
   • Liaise with appropriate personnel to confirm cremation requirements.
   • Advise relevant staff of relevant legislation and workplace policies and procedures for carrying out cremations as required.
   • Review and communicate cremation schedules to appropriate personnel.
   • Advise appropriate personnel of special requirements and cremation procedures as required.
   • Advise relevant staff of cremation equipment operations.
4. Supervise conduct of cremations.
   • Monitor cremation schedules to assist with efficient operations.
   • Assist staff to resolve scheduling difficulties and deal with contingencies.
   • Monitor conduct of cremations.
   • Address general and technical problems that arise during and after cremation and assist staff in their resolution as appropriate.
   • Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action.
   • Monitor relevant documentation and take corrective action as required.
   • Evaluate cremations to inform continuous improvement processes.

Performance Evidence

Evidence of the ability to:

communicate legislative and cremation requirements and schedules to appropriate personnel

coordinate required personnel, tools, equipment and machinery and monitor operations to ensure all cremations are conducted safely and efficiently and in accordance with work requirements and burial schedules.

Evidence of performance of supervising staff on the conduct of five or more cremations is required to demonstrate consistency of performance and ability to respond to different situations.

---

Knowledge Evidence

Demonstrated knowledge of:

roles and duties of cemetery and crematorium personnel

regulatory requirements and methods for cremations and ability to deal with contingencies

federal, state or territory, and local government legislation and regulations relating to work health and safety/occupational health and safety and conduct of cremations

workplace policies and procedures regarding conduct of cremations

crematorium operation procedures, including procedures for operating and maintaining cremation equipment

social, religious and cultural differences and traditions in relation to cremations

professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved

effective strategies for dealing with breaches in relation to:

inappropriate staff behaviour

inappropriate response to client behaviour

inefficient work performance

documentation in relation to supervising cremations, including but not restricted to:

cremation documentation

council permits

schedule running sheets.

---