Required skills

interpersonal skills to relate to people from a range of social cultural religious and ethnic backgrounds and with a range of physical and mental abilities

selfmanagement planning and organisational skills to prepare and conduct presentations

communication skills including active listening and questioning techniques to effectively liaise with clients to identify presentation requirements using language and concepts appropriate to cultural differences and using and interpreting nonverbal communication and instructional techniques appropriate to audience

literacy and numeracy skills to source relevant information and interpret and use information to prepare a presentation

technology skills to use a range of presentation equipment

Required knowledge

funeral services industry and funeral burial and cremation practices

presentation methods and strategies

workplace policies and procedures relating to workplace communication and public relations

information sources on funeral services industry

social religious and cultural differences and traditions to cater to different audiences

funeral services industry structure and protocols

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

preparation and presention to range of target audiences using appropriate presentation strategies techniques and aids that enhance target audiences understanding of key concepts and ideas

liaising with the community on multiple occasions to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

presentation of information within a commercially realistic delivery environment such as in a meeting room or in a conference school or community venue

use of industry current equipment and support aids for presentation which will vary according to the operational context of delivering the presentation eg a microphone will be essential equipment for a large venue

presentation to and interaction with a group of a size and nature that would be expected for the relevant topic or context

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate making presentations to range of target audiences

review of prepared presentations and materials for range of target audiences and selfassessment reflections

written or verbal questioning to assess knowledge and understanding of relevant workplace policies and procedures in relation to community liaison activities

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFMPRA Prepare and conduct tours

SIFMPR002A Prepare and conduct tours.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Presentation requirements may include:

Presentation strategies may include:

Aids and materials may include:

Client requirements may include:

Client groups may include:

Generalinformation may include:

Workplace policies and procedures may include:

Instruction andcommunication techniques may include: