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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Apply procedural knowledge to the operation of a mortuary.
   • Become familiar with duties and responsibilities of mortuary staff.
   • Identify mortuary procedures and body preparation procedures, including identification checks.
   • Recognise social, religious and cultural requirements for handling, preparing and embalming deceased persons.
   • Establish mortuary work health and safety procedures and infection control practices.
   • Communicate mortuary procedures and practices to staff as appropriate.
2. Oversee mortuary scheduling and operations.
   • Supervise mortuary schedules and assist staff to resolve scheduling difficulties and contingencies.
   • Monitor application of mortuary procedures and address inconsistencies.
   • Administer application of body preparation procedures and address inconsistencies.
   • Communicate recommended changes to practices and procedures to appropriate personnel.
3. Apply procedural knowledge to the operation of a mortuary.
   • Become familiar with duties and responsibilities of mortuary staff.
   • Identify mortuary procedures and body preparation procedures, including identification checks.
   • Recognise social, religious and cultural requirements for handling, preparing and embalming deceased persons.
   • Establish mortuary work health and safety procedures and infection control practices.
   • Communicate mortuary procedures and practices to staff as appropriate.
4. Oversee mortuary scheduling and operations.
   • Supervise mortuary schedules and assist staff to resolve scheduling difficulties and contingencies.
   • Monitor application of mortuary procedures and address inconsistencies.
   • Administer application of body preparation procedures and address inconsistencies.
   • Communicate recommended changes to practices and procedures to appropriate personnel.

Performance Evidence

Evidence of the ability to:

identify roles of mortuary personnel and relevant mortuary and body preparation procedures and practices and communicate this information to staff

monitor staff application of relevant procedures and identification and correction of inconsistencies on an ongoing basis.

Evidence of performance of supervising mortuary operations for two or more different cases is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

responsibilities of mortuary personnel, including:

transfer workers

embalmer

embalmer’s assistant

mortuary technician

other mortuary staff

workplace policies and procedures for supervising mortuary operations, including:

mortuary access

receiving and releasing deceased persons, ensuring identification checks take place

body preparation:

use and maintenance of personal protective equipment

use and maintenance of instruments and equipment

infection control practices

effective communication strategies for:

informing staff of policies and procedures

monitoring work schedules and dealing with incomplete or incorrect practices

assisting staff to resolve mortuary operation contingences, including staff availability and power failures

recommending changes to practices to appropriate personnel

federal, state or territory, and local government legislation and regulations relating to transfer documentation, work health and safety/occupational health and safety, infection control and handling human remains

environmental impacts regarding mortuary operations and minimal impact practices to reduce these

funeral services industry parameters and protocols for dealing with the deceased, including respect for social, religious and cultural differences and traditions.

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