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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Assess viewing needs.
  2. Arrange viewing of the deceased person.
  3. Oversee viewing of the deceased person.
  4. Assess viewing needs.
  5. Arrange viewing of the deceased person.
  6. Oversee viewing of the deceased person.

Performance Evidence

Evidence of the ability to:

determine family viewing requirements, liaise with family and relevant personnel to arrange and oversee viewings that meet family, legislative and workplace requirements

use sensitive communication, according to funeral services industry parameters and protocols, with the bereaved at all times and sensitively respond to additional family requests and concerns during the viewing.

Evidence of performance on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.


Knowledge Evidence

Demonstrated knowledge of:

concept and sociological principles associate with the viewing of the deceased

viewing requests and requirements, including but not restricted to:

public or private viewing

placing special personal effects with the deceased

use of music

placement of candles

choice and placement of flowers

photographs

time required between death and burial or cremation

specific coffin or casket design

special locations or time

social, cultural and religious considerations:

funeral and mourning dress standards

funeral rites

cultural rituals to assist grieving

community support

duration of mourning

religious denomination

spiritual or cultural symbolism

public profile of the deceased

aesthetics

taboos regarding death

access and attitude to grief counselling

viewing guidelines to inform the client, including:

range of legal requirements

embalming technique

condition of deceased

geographical location

special locations or time

workplace policies and procedures regarding the conduct of viewings including the provision of first aid

professional funeral services industry parameters and protocols for dealing with the deceased and the bereaved.