Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify funeral needs.
  2. Carry out funeral arrangements.
  3. Review and finalise funeral arrangements.
  4. Identify funeral needs.
  5. Carry out funeral arrangements.
  6. Review and finalise funeral arrangements.

Performance Evidence

Evidence of the ability to:

identify, organise and schedule funeral arrangements that meet client needs accurately

liaise with funeral and external personnel to identify and organise required aspects of funeral

deal with contingencies in organising and scheduling burials or cremations

communicate with the bereaved according to funeral services industry parameters and protocols.

Evidence of performance of arranging funerals of diverse client needs on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.


Knowledge Evidence

Demonstrated knowledge of:

special funeral considerations and requirements, including but not restricted to:

social, cultural and religious considerations, requirements and rituals

viewing

vigil

prayers

dressing

blessing of the deceased

guidelines that are communicated to the client in the event of viewing, including:

legal requirements

embalming technique

condition of deceased

geographical location, including special location of funeral

available time

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements

resources required for funeral arrangements

documentation required for funeral arrangements, including:

funeral arranger’s briefing notes

identification of body

death and funeral notices

memorial book

contract for funeral service

clothing and jewellery receipts

casket or coffin orders

application for burial or cremation

order for cremation

permit for cremation

embalming form and details

prearrangement costing details

professional funeral services industry parameters in dealing with the deceased and the bereaved

federal, state or territory, and local government legislation and regulations relating to consumer protection, and funeral arrangements and associated documentation

workplace policies and procedures regarding arranging funerals and burial procedures.