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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Coordinate and schedule funeral services.
   • Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.
   • Identify resourcing requirements for individual funeral operations.
   • Determine availability of resources by checking schedules and consulting with relevant personnel.
   • Develop funeral schedules to accommodate funeral requirements and resource availability.
   • Address any scheduling difficulties that may arise.
   • Consult funeral arrangement staff to confirm funeral schedules.
2. Coordinate funeral staffing requirements.
   • Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.
   • Inform staff members of rosters and schedules.
   • Address scheduling or availability difficulties identified by staff.
   • Liaise with staff to identify specific operational resource requirements.
   • Develop contingency plans to allow for unforeseen staffing issues and implement as required.
3. Coordinate funeral vehicle and equipment requirements.
   • Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.
   • Inform staff members of vehicle and equipment schedules.
   • Oversee vehicle and equipment preparation.
   • Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.
4. Coordinate and schedule funeral services.
   • Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.
   • Identify resourcing requirements for individual funeral operations.
   • Determine availability of resources by checking schedules and consulting with relevant personnel.
   • Develop funeral schedules to accommodate funeral requirements and resource availability.
   • Address any scheduling difficulties that may arise.
   • Consult funeral arrangement staff to confirm funeral schedules.
5. Coordinate funeral staffing requirements.
   • Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.
   • Inform staff members of rosters and schedules.
   • Address scheduling or availability difficulties identified by staff.
   • Liaise with staff to identify specific operational resource requirements.
   • Develop contingency plans to allow for unforeseen staffing issues and implement as required.
6. Coordinate funeral vehicle and equipment requirements.
   • Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.
   • Inform staff members of vehicle and equipment schedules.
   • Oversee vehicle and equipment preparation.
   • Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.

Performance Evidence

Evidence of the ability to:

interpret a schedule for pre-determined funeral arrangements and coordinate operational details that meet these requirements

liaise with funeral and external personnel to organise required aspects of all scheduled funerals and to deal with contingencies in coordinating a series of safe and efficient funerals

coordinate and manage staff and resources demonstrating leadership and decision making skills.

Evidence of performance of coordinating funeral operations of diverse funeral arrangements on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements

features of funeral requests and requirements

resources required for funeral arrangements

range of documentation required for funeral arrangements, including:

funeral arranger’s briefing notes

identification of body

death and funeral notices

memorial book

contract for funeral service

clothing and jewellery receipts

casket or coffin orders

application for burial or cremation

order for cremation

permit for cremation

embalming form and details

prearrangement costing details

workplace policies and procedures for funeral arrangements

environmental impacts regarding funeral operations and minimal impact practices to reduce these

professional funeral services industry parameters in dealing with the deceased and the bereaved

social, religious and cultural differences and traditions that impact on coordinating funeral operations.

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