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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare to conduct funerals.
   • Liaise with family members to identify funeral service requirements.
   • Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.
   • Identify and arrange availability of required resources and equipment.
   • Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.
   • Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.
   • Liaise with lead driver to confirm funeral procedures.
   • Identify contingency procedures and inform appropriate personnel.
   • Verify identity of deceased.
2. Coordinate funerals.
   • Communicate with family members, mourners and colleagues.
   • Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.
   • Oversee and coordinate movement of coffin or casket according to funeral service requirements.
   • Coordinate movement of family members and mourners according to funeral service requirements.
3. Lead funeral processions on foot.
   • Assemble funeral procession.
   • Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.
   • Maintain pace of funeral procession according to funeral procedures.
   • Enter funeral vehicle according to funeral procedures.
4. Review conduct of funerals.
   • Review and complete funeral documentation as required.
   • Reflect on the conduct of funeral and note areas for improvement.
   • Advise appropriate personnel of outcomes and make recommendations where required.
5. Prepare to conduct funerals.
   • Liaise with family members to identify funeral service requirements.
   • Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.
   • Identify and arrange availability of required resources and equipment.
   • Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.
   • Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.
   • Liaise with lead driver to confirm funeral procedures.
   • Identify contingency procedures and inform appropriate personnel.
   • Verify identity of deceased.
6. Coordinate funerals.
   • Communicate with family members, mourners and colleagues.
   • Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.
   • Oversee and coordinate movement of coffin or casket according to funeral service requirements.
   • Coordinate movement of family members and mourners according to funeral service requirements.
7. Lead funeral processions on foot.
   • Assemble funeral procession.
   • Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.
   • Maintain pace of funeral procession according to funeral procedures.
   • Enter funeral vehicle according to funeral procedures.
8. Review conduct of funerals.
   • Review and complete funeral documentation as required.
   • Reflect on the conduct of funeral and note areas for improvement.
   • Advise appropriate personnel of outcomes and make recommendations where required.

Performance Evidence

Evidence of the ability to:

interpret client needs, pre-determined funeral arrangements accurately and coordinate and schedule operational details that meet these requirements

liaise with funeral and external personnel to organise required aspects of funeral

deal with contingencies in conducting a safe and efficient funeral

communicate with the bereaved according to funeral services industry parameters and protocols.

Evidence of performance of conducting funerals of diverse client requests on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

features of funeral service requirements, including but not restricted to:

time

location:

monumental cemeteries

lawn cemeteries

mausoleum crypts

memorial gardens

cemeteries with historical or cultural significance

crematoria

at sea

state funeral

Services funeral

destitute funeral

committal instructions:

burial

entombment

cremation

timing of committal

presence of mourners

return of deceased’s personal effects, including jewellery or memorabilia

social, cultural and religious considerations:

funeral and mourning dress standards

funeral rites

full rites of services

cultural rituals to assist grieving

duration of mourning

wakes

religious denomination

spiritual symbolism

public profile of the deceased

burial procedures

time required between death and burial or cremation

taboos regarding death

text readings or scriptures

placing special personal effects with the deceased person

specific coffin or casket design

orientation of coffin

transport requirements

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements

resources required for funeral arrangements

documentation required for funeral arrangements

strategies to address contingencies that may occur during funerals

strategies for evaluating funeral effectiveness and ways of improving performance

funeral services industry parameters in dealing with the deceased and the bereaved

workplace policies and procedures regarding the conduct of funerals and dealing with contingencies.

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