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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan funeral ceremonies.
   • Liaise with clients to plan and develop an appropriate funeral ceremony.
   • Collaborate with funeral personnel to identify and confirm funeral ceremony arrangements and requirements.
   • Liaise with ceremony participants to identify individual roles.
   • Identify and organise required resources.
2. Prepare ceremonial addresses.
   • Determine required length of address according to funeral arrangements and client requirements.
   • Review available information on the deceased.
   • Incorporate public speaking techniques to enhance quality of ceremonial address.
   • Prepare and review address with clients and colleagues.
3. Perform funeral ceremonies.
   • Deliver address according to appropriate public speaking strategies and agreed timeframe.
   • Take account of ceremony participants according to agreed funeral ceremony arrangements.
   • Close funeral ceremony according to agreed funeral ceremony arrangements.
4. Review funeral ceremonies.
   • Request client feedback and review responses.
   • Reflect on own performance and note areas for improvement and appropriate strategies.
   • Record and report evaluation.
5. Plan funeral ceremonies.
   • Liaise with clients to plan and develop an appropriate funeral ceremony.
   • Collaborate with funeral personnel to identify and confirm funeral ceremony arrangements and requirements.
   • Liaise with ceremony participants to identify individual roles.
   • Identify and organise required resources.
6. Prepare ceremonial addresses.
   • Determine required length of address according to funeral arrangements and client requirements.
   • Review available information on the deceased.
   • Incorporate public speaking techniques to enhance quality of ceremonial address.
   • Prepare and review address with clients and colleagues.
7. Perform funeral ceremonies.
   • Deliver address according to appropriate public speaking strategies and agreed timeframe.
   • Take account of ceremony participants according to agreed funeral ceremony arrangements.
   • Close funeral ceremony according to agreed funeral ceremony arrangements.
8. Review funeral ceremonies.
   • Request client feedback and review responses.
   • Reflect on own performance and note areas for improvement and appropriate strategies.
   • Record and report evaluation.

Performance Evidence

Evidence of the ability to:

liaise with appropriate family members and friends of the deceased and funeral personnel to establish relevant information in order to prepare appropriate funeral ceremony

communicate with the bereaved according to funeral services industry protocols and parameters

identify and organise required resources

use effective public speaking techniques to sensitively deliver appropriate funeral speeches according to client requirements and required timeframes

evaluate ceremony based on client feedback.

Evidence of performance of planning and conducting funeral ceremonies of diverse client requests on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral ceremonies

features of ceremony requirements, including but not restricted to:

committal style:

burial

inurnment

cremation

entombment

memorial service

selection of text readings or scriptures

public acknowledgment of deceased

choice of speakers or readers

inclusion of work and community colleagues

placing special personal effects with the deceased

use of music

audiovisual, such as videos or DVDs

use of lighting

placement of candles

choice and placement of flowers

photographs

special locations:

outdoors

private home

cemetery

crematorium

resources required conducting funeral ceremonies

processes for burial and inurnment

social, religious and cultural differences and traditions that impact on conducting a funeral ceremony

professional funeral services industry parameters and protocols in dealing with the bereaved and the deceased

workplace policies and procedures regarding performing funeral celebrancy

techniques that allows for effective public speaking, including:

methods for managing nerves:

centred breathing

practising material

checking environment and facilities

positive thinking

tone, pitch and volume of voice

pace of delivery

use of body language and eye contact

purpose and benefits of formal and informal client feedback mechanisms.

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