Required skills

planning and organisational skills to ensure that required documentation and transport schedules are accurately arranged and confirmed

communication skills including clear and direct communication and active listening and questioning techniques to arrange and confirm transport arrangements and notify family of deceased consignee and transit director

literacy and numeracy skills to interpret complex legislative and operational requirements complete required documentation and arrange and confirm transport schedules

problemsolving skills to deal with contingencies

Required knowledge

broad working knowledge of relevant federal state or territory and local government legislation and regulations relating to international repatriation of human remains

sources of information on legislative and operational requirements for international repatriation of human remains

international electronic communication procedures

workplace policies and procedures and industry guidelines

funeral services industry protocols for dealing with the deceased and the bereaved

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to assess confirm and coordinate the body preparation and transport of human remains and accurately complete and process relevant documentation

ability to communicate with family funeral personnel and transport carriers to ensure that repatriation of human remains is conducted safely efficiently and sensitively

knowledge of regulations for the international transportation of remains

arranging international repatriations on multiple occasions to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure access to

appropriate computers communication technology and software programs to coordinate repatriations

relevant documentation such as transport documentation and schedules

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate identifying and completing required documentation and making and confirming required arrangements

written or verbal questioning to assess knowledge and understanding of relevant legislative regulatory and industry procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFFNLA Arrange intrastate and interstate repatriations

SIFFNL005A Arrange intrastate and interstate repatriations.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Workplace policies and procedures may include:

Relevant legislation, regulations and codes of practice may include:

Human remains may include:

Corroboration may include:

Documentation of death must include:

Carrier requirements may include:

Family may include:

Preparation requirements may include:

Transfer arrangements may include:

Required documentation may include: