Required skills

communication skills including clear and direct communication and active listening and questioning techniques to develop knowledge of the deceased and make effective public presentations during funeral ceremonies

planning skills to develop structured funeral ceremony presentations according to required timeframe

organisational skills to identify and organise required resources

literacy and numeracy skills to develop and review written funeral speeches and meet agreed timeframes for performance of ceremony

interpersonal skills to relate to people from a range of social cultural religious and ethnic backgrounds and with a range of physical and mental abilities

customer service skills including ability to maintain confidentiality of client information

Required knowledge

burial and inurnment procedures

social religious and cultural differences and traditions

professional funeral services industry parameters and protocols in dealing with the bereaved and the deceased

workplace policies and procedures regarding performing funeral celebrancy

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to liaise with appropriate family members and friends of the deceased and funeral personnel to establish relevant information in order to prepare appropriate funeral ceremony

sensitive communication with the bereaved according to funeral services industry protocols and parameters

identification and organisation of required resources

effective public speaking techniques to sensitively deliver appropriate funeral speeches according to client requirements and required timeframes

planning and conducting funeral ceremonies on multiple occasions to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills in an environment where a funeral address can be delivered to an audience and where friends or family members of the deceased can participate

interaction with clients

access to resources such as a sound system

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate liaising with relevant parties to establish client requirements and relevant resources and delivering an effective funeral ceremony speech

review of prepared funeral ceremony speeches that address client requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFINDB Work effectively in the funeral services industry

SIFIND001B Work effectively in the funeral services industry.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Clients may include:

Funeral personnel may include:

Funeral ceremony arrangements may include:

Resources may include:

Workplace policies and procedures may include:

Public speaking techniques may include:

Client feedback and review may include:

Areas for improvement may include:

Appropriate strategies may include: