Required skills

communication skills including clear and direct communication and active listening and questioning techniques to liaise with staff and external personnel and report loss or damage to records

literacy and numeracy skills to understand written documentation and complete required documentation

computer literacy to use databases

interpersonal skills to relate to people from a range of social cultural religious and ethnic backgrounds and with a range of physical and mental abilities

problemsolving skills to handle store and display records to prevent damage or loss

planning and organisational skills to inspect records regularly and arrange maintenance and repairs

Required knowledge

broad working knowledge of relevant federal state or territory and local government legislation and regulations relating to storage and maintenance of historical records

workplace policies and procedures in relation to maintenance of historical records and archive storage systems

cataloguing systems

document preservation requirements

preservation maintenance and loss issues

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

handling storage and display techniques for historical records

procedures for inspecting maintaining and repairing historical records and reporting inspection results

knowledge of legal requirements for maintaining and storing historical records for cemeteries and crematoria

maintaining and caring for multiple types of historical records over a period of time to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills in a facility where historical records can be displayed stored and maintained

access to historical records

access to range of historical records with range of handling storage and display requirements

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate handling and storing historical records carrying out routine repairs on historical records and applying salvage procedures

written or verbal questioning to assess knowledge and understanding of workplace policies and procedures and legislation with regard to maintaining and caring for historical records in funeral services industry

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Historical records may include:

Workplace policies and procedures may include:

Relevant legislation may include:

Damaged or missing records may include those affected by:

Appropriate staff may include:

External personnel may include: