Required skills

safe manual handling techniques

communication skills including clear and direct communication to report variations or discrepancies of incoming goods

literacy and numeracy skills to understand written documentation accurately complete required documentation and undertake stock counts

computer literacy skills to use stock systems and electronic equipment

problemsolving skills to identify discrepancies and take corrective action

Required knowledge

workplace policies and procedures in relation to receiving and dispatching goods

inventory control procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

receiving and processing incoming goods and dispatching outgoing goods according to workplace policies and procedures

the interpretation and use of stock control documentation to accurately record all stock movements

maintenance of minimum stock levels to meet the needs of the business

safe manual handling techniques

controlling and ordering multiple types of goods over a period of time to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills in a facility where funeral goods can be received unpacked and dispatched

access to funeral services goods

access to relevant documentation such as stock records stock requisition forms and delivery documentation

access to equipment such as trolley jacks

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate

identifying correct procedures for receiving and dispatching goods and conducting stocktakes

storing and securing goods while applying relevant policies and workplace procedures

written or verbal questioning to assess knowledge and understanding with regard to performing stock control procedures in the funeral services industry

review of workplace documents completed by candidate

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Goods may include:

Variations may include:

Workplace policies and procedures may include:

Equipment may include:

Packing materials may include:

Stocktake may include:

Stock records may include:

Documentation may include: