Required skills

communication skills including clear and direct communication and active listening and questioning skills to conduct audit interviews and share information on audit outcomes

literacy and numeracy skills to access and use relevant sources of information document audit results and use computers

selfmanagement and organisational skills to identify processes and plan and conduct audit

problemsolving skills to identify and implement continuous improvement to operational processes and modify activities dependant on differing workplace contexts and environment

Required knowledge

quality improvement procedures

quality audit processes

relevant workplace policies and procedures including procedures for identification of noncompliance and best practice

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

identification of audit requirements and selection of appropriate methods relevant to the to the quality system and any regulatory requirements

use of communication techniques to encourage appropriate participation of relevant staff and personnel in the audit processes

accurate documentation of reports and other records of audit according to workplace policies and procedures and the requirements of the specific quality system

project or work activities to conduct internal quality audits on multiple occasions and over a period of time to ensure the monitoring aspects of an audit can be completed to ensure consistency of performance and ability to respond to and evaluate different situations

Context of and specific resources for assessment

Assessment must ensure

access to appropriate computers communication technology and software programs to conduct quality audits

consultation with staff

access to relevant documentation such as internal quality standards and workplace procedures

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate identifying procedures and benchmarks for audit accessing required documents and sources of information for audit conducting audit and preparing and writing audit reports

written or verbal questioning to assess knowledge and understanding of relevant workplace policies and procedures with regard to conducting internal quality audits in the funeral services industry

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

TDTJB Apply quality procedures

TDTJ197B Apply quality procedures.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Procedures to be audited may include:

Support personnel may include:

Documents and sources of information may include:

Workplace policies and procedures may include:

Workplace changes may include:

Appropriate staff may include:

Methods may include:

Non-compliance reports may include:

Corrective actions may include: