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Elements and Performance Criteria

Identify and select appropriate networks.
- Identify and prioritise workplace networking requirements.
- Identify and select formal and informal networks relevant to requirements.
Participate in relevant networks.
Maintain networks.
- Maintain networks according to workplace policies and procedures.
- Follow communication protocols between different networks and network participants.

Required Skills

Required skills

selfmanagement planning interpersonal and organisational skills to participate in and maintain networks

communication skills including clear and direct communication and active listening and questioning techniques to effectively liaise with others and share information

literacy and numeracy skills to source relevant information

Required knowledge

workplace policies and procedures

funeral services industry information sources

networks relevant to funeral services industry

social religious and cultural differences and traditions

stakeholders and structure of funeral services industry

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

the identification selection participation in and maintenance of industry networks that are relevant to and support the workplace and specific job role and according to time and resource constraints

communication of the utility of network participation to relevant workplace personnel

maintaining networks over an ongoing period at least a period of several months

Context of and specific resources for assessment

Assessment must ensure

access to appropriate computers communication technology and software programs to support networking

access to sources of industry information

interaction with industry networks

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate

participating in relevant networks

communicating outcomes of network participation to relevant workplace staff and other personnel

written or verbal questioning to assess knowledge and understanding of relevant workplace policies and procedures and relevant industry networks

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFINDB Work effectively in the funeral services industry

SIFIND001B Work effectively in the funeral services industry.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Networking requirements may include:	expanding workplace business network learning about roles, services and resources of other workplaces learning about roles and resources of other workers providing advice and information about own workplace services, roles and resources peer support and review professional development maintaining coordination among different workers and workplaces supporting joint programs or activities providing information for policy development.

Formal and informal networks may include:	interest and support groups regional, specialist and peak associations professional bodies and associations care agencies and hospitals other workers, particularly those in funeral services industry contacts in policy and funding bodies.

Workplace policies and procedures may include:	codes of behaviour time constraints resource constraints use of individual expertise.

Communication techniques may include:	informal face-to-face verbal and non-verbal communication formal verbal presentations telephone calls written letters, faxes, emails and memos formal written reports.