Required skills

communication skills including sharing information listening and understanding using language and concepts appropriate to cultural differences and using and interpreting nonverbal communication to convey information to team members conduct team meetings and coach team members

literacy and numeracy skills to interpret written documentation and develop team objectives

interpersonal skills to relate to people from a range of social cultural religious and ethnic backgrounds and with a range of physical and mental abilities

problemsolving skills to support the team in identifying and resolving problems and identifying strengths and weaknesses of team members

teamwork skills to coach team members and assist team members to monitor performance

planning and organisational skills to conduct team meetings

Required knowledge

workplace policies and procedures

team dynamics

team facilitation processes

conflict resolution techniques

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of leadership motivation and teamwork principles

ability to build positive team spirit and effectively manage overall team performance within a specific workplace context

project or work activities conducted over a period of time to allow the candidate to play an ongoing teamleading role to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills in a team environment where coaching and team meetings can be conducted

interaction with a funeral services industry work team

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate identifying and applying processes required to facilitate and develop team performance including onthejob coaching and supporting team members to identify and solve problems

written or verbal questioning to assess knowledge and understanding with regard to facilitating team development while applying relevant workplace policies and procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFMGTA Supervise staff

SIFMGT003A Supervise staff.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Team members may include:

Workplace requirements may include:

Decisions may include:

Team communication processes may include:

Workplace policies and procedures may include:

Performance may include:

Communication techniques may include: