Required skills

communication skills including clear and direct communication to convey roster and schedule information to staff answer staff questions about task completion and liaise with supervisor

literacy and numeracy skills to understand written documentation prepare rosters and schedules and follow supervisor instructions

interpersonal skills to relate to people from a range of social cultural religious and ethnic backgrounds and with a range of physical and mental abilities

problemsolving skills to identify staff problems in completing tasks and suggest solutions

teamwork skills to coordinate staff and match tasks to staff areas of expertise

planning and organisational skills to organise work schedules and allocate and delegate tasks

Required knowledge

workplace policies and procedures

workplace job roles and work requirements

staff skills and areas of expertise in relation to required tasks

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to monitor effectively and respond to a range of common operational and service issues in the workplace

understanding of the differing roles of staff

knowledge of quality assurance workflow planning delegation and problemsolving required in a frontline management role

project or work activities conducted over a period of time so that the planning evaluation and monitoring aspects of this unit can be assessed to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills in an environment where staff members expertise can be assessed and tasks can be allocated and monitored

interaction with a funeral services industry work team

access to workplace policies and procedures relevant to personnel and rostering

access to relevant awards and workplace agreements

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate developing and communicating work schedules to staff monitoring completion of tasks and resolving problems in relation to completion of tasks

written or verbal questioning to assess knowledge and understanding of staff coordination issues

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFMGTA Coordinate a team

SIFMGT001A Coordinate a team.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Work requirements may include:

Information may include:

Staff may include:

Corrective action may include:

Workplace policies and procedures may include:

Communication techniques may include: