Required skills

defensive driving techniques

communication skills including clear and direct communication using language and concepts appropriate to cultural differences and using and interpreting nonverbal signals to interact with mourners liaise with appropriate personnel transmit and receive messages and display empathy and tact in relation to performing required tasks

literacy and numeracy skills to follow maps and manufacturer instructions interpret signalling codes and complete required documentation

problemsolving skills to identify most appropriate route and assess potential hazards and road conditions

planning and organisational skills to identify and confirm work requirements

technological skills to operate electronic communication equipment

Required knowledge

road laws and regulations to enable the safe and legally compliant operation of funeral vehicles

vehicle handling procedures

vehicle controls and indicators

workplace policies and procedures regarding the use of vehicles

funeral services industry parameters and protocols for dealing with the deceased and the bereaved

first aid

telecommunication codes and conventions

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

the planning of the journey and selection of the most appropriate route to destination

ability to drive safely respectfully and fluently in cortege conditions at correct speed and following designated signalling procedures

knowledge of road laws and regulations to enable the safe and legally compliant operation of funeral vehicles

driving funeral vehicles on multiple occasions to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills in an environment where funeral vehicles are operated in general road and funeral cortege conditions

access to relevant documentation such as street maps or directories

access to electronic communication equipment

access to a funeral vehicle

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate planning and preparing for journey driving the vehicle while monitoring traffic and road conditions and using electronic equipment

written or verbal questioning to assess knowledge and understanding of relevant workplace policies and procedures with regard to planning and preparing the journey and driving funeral vehicles while observing relevant legislation

review of workplace documents completed by candidate

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFFNLA Assist with the conduct of a funeral

SIFFNL002A Assist with the conduct of a funeral

SIFTVMA Inspect and maintain vehicles and equipment

SIFTVM002A Inspect and maintain vehicles and equipment.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Work requirements may include:

Courtesy equipment may include:

Workplace policies and procedures may include:

Relevant authorities may include:

Funeral processions may include:

Relevant legislation and regulations may include:

Traffic hazards may include:

Electronic equipment may include: