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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Conduct stock-take.
   • Conduct stock-take and complete stock records.
   • Report and record discrepancies.
   • Identify minimum stock levels and order stock.
   • Complete relevant documentation.
   • Operate and maintain electronic recording equipment as required according to manufacturer guidelines.
2. Receive and process incoming goods.
   • Check incoming goods against purchase orders and identify variations.
   • Record variations in quality and quantity and follow up with relevant personnel.
   • Unpack incoming goods using correct manual handling techniques and equipment.
   • Remove and dispose of packaging materials in a safe and sustainable manner.
   • Store goods in appropriate area.
3. Return surplus goods to supplier.
   • Identify and label goods to be returned to supplier.
   • Complete accurate credit request documentation.
   • Store goods securely ready for dispatch.
   • Pack items and complete delivery documentation.
4. Conduct stock-take.
   • Conduct stock-take and complete stock records.
   • Report and record discrepancies.
   • Identify minimum stock levels and order stock.
   • Complete relevant documentation.
   • Operate and maintain electronic recording equipment as required according to manufacturer guidelines.
5. Receive and process incoming goods.
   • Check incoming goods against purchase orders and identify variations.
   • Record variations in quality and quantity and follow up with relevant personnel.
   • Unpack incoming goods using correct manual handling techniques and equipment.
   • Remove and dispose of packaging materials in a safe and sustainable manner.
   • Store goods in appropriate area.
6. Return surplus goods to supplier.
   • Identify and label goods to be returned to supplier.
   • Complete accurate credit request documentation.
   • Store goods securely ready for dispatch.
   • Pack items and complete delivery documentation.

Performance Evidence

Evidence of the ability to:

conduct stock-take to ensure minimum stock levels are maintained according to business needs

receive and process incoming goods and dispatch outgoing goods according to workplace policies and procedures

use stock control documentation to accurately record all stock movements

use safe manual handling techniques when handling stock.

Evidence of performance on two or more stock control and orders is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

goods relating to the funeral services industry, including:

coffins or caskets

coffin or casket accessories

urns or vases

headstones or grave markers

mortuary tools, equipment and materials

gravedigging or grounds maintenance tools, equipment and materials

stationery

promotional materials

first aid equipment and materials

purpose and basic principles of stock control systems that includes process for inventory control

workplace policies and procedures in relation to receiving and dispatching goods, and dealing with variations of orders against goods received

relevant federal, state or territory, and local government legislation and regulations that impact on stock control process

techniques for safe manual handling of stock

documentation and equipment use for stock control processes

environmentally sound disposal methods for all types of waste, including packaging materials.

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