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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Interact with grieving clients.
   • Recognise grief responses for grieving clients.
   • Become familiar with social, cultural and religious differences that may affect grief responses.
   • Apply appropriate communication and interpersonal skills when responding to grieving clients.
2. Provide support for colleagues in grief situations.
   • Recognise colleagues experiencing difficulty in coping with grief.
   • Apply appropriate communication techniques and interpersonal skills to respond to colleague’s grief needs.
   • Apply strategies for providing informal grief support.
3. Deal with personal grief.
   • Be aware of personal grief responses.
   • Apply strategies for responding to personal grief.
   • Access workplace information resources for meeting staff grief needs.
   • Participate in debriefing and peer support sessions with other staff members.
4. Interact with grieving clients.
   • Recognise grief responses for grieving clients.
   • Become familiar with social, cultural and religious differences that may affect grief responses.
   • Apply appropriate communication and interpersonal skills when responding to grieving clients.
5. Provide support for colleagues in grief situations.
   • Recognise colleagues experiencing difficulty in coping with grief.
   • Apply appropriate communication techniques and interpersonal skills to respond to colleague’s grief needs.
   • Apply strategies for providing informal grief support.
6. Deal with personal grief.
   • Be aware of personal grief responses.
   • Apply strategies for responding to personal grief.
   • Access workplace information resources for meeting staff grief needs.
   • Participate in debriefing and peer support sessions with other staff members.

Performance Evidence

Evidence of the ability to:

recognise and respond to clients and colleagues grief according to workplace policies and procedures, job role requirements and industry protocols

use appropriate communication techniques with grieving clients and colleagues from a range of social, cultural and religious backgrounds and implement strategies for dealing with own grief.

Evidence of performance responding to two or more grieving clients and colleagues is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

features of physical and emotional manifestations of grief, including:

crying

fear

pain

depression

anger

sadness

disbelief

denial

shock

violence

humour

relief

withdrawal

confusion

social, religious, cultural and other differences affecting grief responses, including:

religion of client or colleague

cultural response to death

age of deceased person

relationship of client or colleague to deceased person

circumstances surrounding the death

number of losses experienced by client or colleague

level of family or community support

existence of family conflict

health of client or colleague

disability

effective communication strategies for providing a healing response to individuals and families for dealing with grief workplace policies and procedures, in regard to identifying colleagues having difficulty coping with grief, maintaining confidentiality of colleagues and debriefing and peer support systems

funeral services protocols when dealing with the bereaved, including demonstrating tact, maintaining confidentiality of client and business information, respecting others’ views, acting responsibly

types of workplace support materials for dealing with grief, including location and contact details of grief care services, print references, videos, websites, support groups and grief care service information

strategies for monitoring own stress levels in relation to working in the area of grief situations.

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