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Elements and Performance Criteria

1. Facilitate team development.
   • Identify team purpose and communicate to team members.
   • Inform team members of workplace requirements.
   • Support the team in making decisions.
   • Assist team to develop team objectives and goals according to team purpose.
2. Motivate and build the team.
   • Facilitate development of positive and constructive relationships with and between team members.
   • Facilitate team communication processes.
   • Create environment supportive of innovation and enterprise.
3. Facilitate and develop team performance.
   • Consult with team members to review and revise team objectives and goals according to workplace policies and procedures.
   • Monitor team and individual performance against identified team goals. Identify strengths and weaknesses of the team against current and expected workplace requirements.
   • Assist team members to suggest improvements in team performance.
   • Assist team members to monitor their own performance and to identify professional development needs according to personal and workplace requirements.
   • Conduct team meetings to review work operations and address issues.
   • Support team in identifying and resolving problems that may impede performance.
4. Coach on the job.
   • Provide on-the-job coaching opportunities to staff to improve work performance.
   • Identify and use appropriate communication techniques to coach team members.
   • Provide staff with opportunities to give feedback and make suggestions to improve workplace operations.
5. Facilitate team development.
   • Identify team purpose and communicate to team members.
   • Inform team members of workplace requirements.
   • Support the team in making decisions.
   • Assist team to develop team objectives and goals according to team purpose.
6. Motivate and build the team.
   • Facilitate development of positive and constructive relationships with and between team members.
   • Facilitate team communication processes.
   • Create environment supportive of innovation and enterprise.
7. Facilitate and develop team performance.
   • Consult with team members to review and revise team objectives and goals according to workplace policies and procedures.
   • Monitor team and individual performance against identified team goals. Identify strengths and weaknesses of the team against current and expected workplace requirements.
   • Assist team members to suggest improvements in team performance.
   • Assist team members to monitor their own performance and to identify professional development needs according to personal and workplace requirements.
   • Conduct team meetings to review work operations and address issues.
   • Support team in identifying and resolving problems that may impede performance.
8. Coach on the job.
   • Provide on-the-job coaching opportunities to staff to improve work performance.
   • Identify and use appropriate communication techniques to coach team members.
   • Provide staff with opportunities to give feedback and make suggestions to improve workplace operations.

Performance Evidence

Evidence of the ability to:

facilitate the development and performance of at least one team

collaboratively develop team objectives and communication processes

support team members to identify and solve problems that may impede performance.

Evidence of performance coordinating teams to provide at least two coaching sessions is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

basic principles of leadership, motivation and teamwork

concepts of team dynamics

processes for team facilitation including effective communication processes and techniques

concept and principles of mentoring and coaching

techniques to assist in conflict resolution

general measure of work performance that include but are not restricted to:

general standard of work

completing assigned tasks within expected timeframes

preparing work plans

following work schedules

job planning

attitude to clients and team members

following administrative procedures

relevant federal, state or territory, and local government legislation, regulations and codes of practice that may impact human resources including Equal Employment Opportunity (EEO) and anti-discrimination

workplace policies and procedures in relation to coordinating a team, including:

workplace change processes

disciplinary procedures

award procedures

pay procedures

organisational structures.

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