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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Coordinate staff rosters and schedules.
   • Identify work requirements in consultation with supervisor.
   • Develop work schedules and rosters to meet work requirements in consultation with supervisor.
   • Provide information to staff on work schedules and rosters.
   • Monitor work schedules and rosters and identify problems or difficulties.
   • Take corrective action to address problems and difficulties according to workplace policies and procedures.
2. Coordinate completion of tasks.
   • Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.
   • Use appropriate communication techniques to communicate task requirements to staff members.
   • Monitor staff progress in completing tasks according to work requirements.
   • Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.
   • Seek advice from supervisor when required.
3. Coordinate staff rosters and schedules.
   • Identify work requirements in consultation with supervisor.
   • Develop work schedules and rosters to meet work requirements in consultation with supervisor.
   • Provide information to staff on work schedules and rosters.
   • Monitor work schedules and rosters and identify problems or difficulties.
   • Take corrective action to address problems and difficulties according to workplace policies and procedures.
4. Coordinate completion of tasks.
   • Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.
   • Use appropriate communication techniques to communicate task requirements to staff members.
   • Monitor staff progress in completing tasks according to work requirements.
   • Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.
   • Seek advice from supervisor when required.

Performance Evidence

Evidence of the ability to:

develop and communicate work schedules to staff members

monitor completion of tasks

respond to operational and service issues in the workplace.

Evidence of performance of coordinating staff on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

role of quality assurance, workflow planning, delegation and problem-solving required in a frontline management role

effective communication techniques for allocating tasks, including:

encouraging questions

providing prompt feedback

providing clarification

federal, state or territory, and local government legislation, regulations and codes of practice that impact human resources including Equal Employment Opportunity (EEO) and anti-discrimination

workplace policies and procedures in relation to coordinating staff, including:

human resources

privacy

code of conduct

authorities and responsibilities of staff

workplace job roles and work requirements aligned to staff skills and areas of expertise in relation to required tasks.

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