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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Implement strategies to provide a healing response to grief and trauma.
   • Identify and respect specific approaches and cultural considerations in relation to loss, grief and trauma.
   • Determine appropriate healing responses for individuals, family and communities in relation to experiences of loss, grief and trauma.
   • Identify culturally appropriate strategies for responding to loss, grief and trauma at the individual, family and community level.
   • Provide appropriate support and available resources to assist individuals, families and communities to deal with their loss, grief and trauma.
   • Maintain duty of care, confidentiality and cultural protocols.
2. Provide welfare support for staff.
   • Identify complex demands of the workplace within the context of the funeral services industry.
   • Recognise symptoms of stress in staff.
   • Implement appropriate support, safety and welfare measures for staff.
3. Manage own stress.
   • Identify personal stress triggers and develop strategies to deal with them.
   • Recognise and respond appropriately to physical, behavioural, interpersonal and attitudinal symptoms of personal grief responses.
   • Identify, access and incorporate into daily routine relevant resources or activities to relieve stress.
4. Implement strategies to provide a healing response to grief and trauma.
   • Identify and respect specific approaches and cultural considerations in relation to loss, grief and trauma.
   • Determine appropriate healing responses for individuals, family and communities in relation to experiences of loss, grief and trauma.
   • Identify culturally appropriate strategies for responding to loss, grief and trauma at the individual, family and community level.
   • Provide appropriate support and available resources to assist individuals, families and communities to deal with their loss, grief and trauma.
   • Maintain duty of care, confidentiality and cultural protocols.
5. Provide welfare support for staff.
   • Identify complex demands of the workplace within the context of the funeral services industry.
   • Recognise symptoms of stress in staff.
   • Implement appropriate support, safety and welfare measures for staff.
6. Manage own stress.
   • Identify personal stress triggers and develop strategies to deal with them.
   • Recognise and respond appropriately to physical, behavioural, interpersonal and attitudinal symptoms of personal grief responses.
   • Identify, access and incorporate into daily routine relevant resources or activities to relieve stress.

Performance Evidence

Evidence of the ability to:

develop organisational strategies and support for clients experiencing loss, grief and trauma

develop strategies to provide support, safety and welfare measures for staff dealing with grief situations.

Evidence of performance developing at least one set of strategies for clients and staff is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

concepts of loss and grief

nature and effects of psychological, spiritual and transgenerational trauma

effects of grief on the physical, emotional, cognitive, behavioural, social and spiritual domains of a person’s experience

effective strategies that may assist in providing a healing response to grief and trauma, including but not restricted to:

individual and family counselling

community action

print or audio-visual resources

narrative approach

funeral services industry codes of conduct and ethical codes

negative effects of stress/stress indicators

community and professional support systems for reducing occupational stress, including referrals to specialist services

workplace policies and procedures in relation to client service, human resources including duty of care requirements.

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