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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare presentations.
   • Liaise with appropriate staff to identify presentation requirements.
   • Select presentation strategies to meet presentation requirements.
   • Select and prepare aids and materials to support delivery of presentations according to presentation strategies and audience requirements.
2. Address student and community groups.
   • Schedule presentations according to client requirements.
   • Provide client groups with general information about the funeral services industry as required.
   • Address client groups according to workplace policies and procedures.
   • Identify and use instruction and communication techniques appropriate for client group.
3. Evaluate liaison activities.
   • Apply feedback and review processes according to workplace policies and procedures.
   • Undertake self-assessment of performance.
   • Respond to feedback from audience.
4. Prepare presentations.
   • Liaise with appropriate staff to identify presentation requirements.
   • Select presentation strategies to meet presentation requirements.
   • Select and prepare aids and materials to support delivery of presentations according to presentation strategies and audience requirements.
5. Address student and community groups.
   • Schedule presentations according to client requirements.
   • Provide client groups with general information about the funeral services industry as required.
   • Address client groups according to workplace policies and procedures.
   • Identify and use instruction and communication techniques appropriate for client group.
6. Evaluate liaison activities.
   • Apply feedback and review processes according to workplace policies and procedures.
   • Undertake self-assessment of performance.
   • Respond to feedback from audience.

Performance Evidence

Evidence of the ability to:

prepare and present to a range of target audiences using appropriate presentation strategies, techniques and aids that enhance target audience understanding of key concepts and ideas

review and evaluate performance.

Evidence of performance of presenting to at least two different groups is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

information sources on funeral services industry structure and protocols

range of funeral services industry and funeral, burial and cremation practices

social, religious and cultural differences and traditions that may impact on audiences

presentation methods and strategies

presentation resources and equipment

methods for evaluating presentation performance and audience expectations

workplace policies and procedures relating to workplace communication and public relations.

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