Required skills

communication skills to

interact with clients

question clients regarding preexisting conditions or injuries

seek direction and advice from supervising operators

seek client feedback and adjust the massage routine

technical skills to

perform a range of head neck and shoulder massage movements

apply salon hygiene procedures

apply salon safety procedures at the basin

literacy skills to

interpret product information and manufacturer instructions

interpret relevant health regulations and associated salon procedures

numeracy skills to

measure and apply massage mediums to minimise waste

manage service time effectively

Required knowledge

working knowledge of relevant health regulations regarding hygiene and infection control when working on clients

salon health and hygiene procedures

salon environmental controls relating to

waste minimisation

recycling

energy efficiency eg gas or electricity saving practices

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

consistently interacting with clients throughout the massage service to

take into account any cultural or physical requirements

establish client requirements

ensure client comfort and safety

accurately interpreting and following verbal instructions from supervising operators

accurately interpreting and consistently applying manufacturers instructions for the application of massage mediums

consistently applying salon procedures and safe work practices in regard to performing head neck and shoulder massage

consistently applying head neck and shoulder massage movements including effleurage petrissage tapotement hacking vibration and movements across a range of clients and in salon time frames

knowledge and consistent application of health and regulations applicable to the service

Context of and specific resources for assessment

Assessment must ensure access to

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

a fully equipped basin services area which includes as a minimum

client chairs

a range of massage mediums

a plentiful supply of clean towels

clean client gown

documented salon procedures such as

operator comfort and safety

procedures that respond to state or territory and local government health regulations relevant to the service

environmental protection practices such as

waste minimisation

resource management

a range of clients with different massage requirements

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the learner performing head neck and shoulder massage treatments on a range of clients

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include

relevant health regulations

salon procedures

review of portfolios of evidence and thirdparty reports of onthejob performance

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time Many skills are combined on a daytoday basis in the workplace as part of work processes This does not mean that each skill described by a unit of competency is prerequisite to another they are related skills

Holistic assessment with other units relevant to the industry sector salon and job role is recommended for example

SIHHOHSA Apply salon safety procedures

SIHHOHS201A Apply salon safety procedures

SIRXCOMA Communicate in the workplace

SIRXCOM001A Communicate in the workplace

Client may include:

Observations may include:

Supervising operator may include:

Relevant health regulations may include:

Salon procedures may include:

Massage medium may include:

Massage techniques may include:

Client response may include: