Elements and Performance Criteria
- Welcome arriving clients.
- Welcome arriving client promptly, warmly and by name, according to salon procedures.
- Focus attention completely on the client.
- Indicate to client how long before the booked service will begin.
- Make waiting client comfortable and offer beverages and reading material, according to salon procedures.
- Notify senior operator of client’s arrival.
- Prepare clients for senior operators.
- Show client to relevant service area and ensure the client is safely and comfortably seated.
- Indicate that senior operator will consult with client prior to service where relevant according to salon procedures.
- Confirm service to be provided with senior operator where relevant.
- Select and apply a clean gown or wrap and towels of suitable size for client, according to the planned service and salon procedures.
- Check that client is comfortable and offer additional beverages and reading material.