Elements and Performance Criteria
- Conduct a client analysis.
- Use an opening statement that helps to build a relationship with the client to encourage trust and two-way communication.
- Engage the client in an overall discussion of current factors and interests that may impact on personal style preferences.
- Discuss recent hairdressing services and home care with the client, referring to client history where available.
- Examine and feel hair to analyse hair type, design, colour and the effects of previous services on the condition of the hair.
- Use open-ended questions to establish client level of satisfaction with current colour and look.
- Summarise understanding and repeat back to confirm what the client is seeking.
- Visualise and communicate end results.
- Consider the elements of form, texture, colour and the interplay of design principles to visualise new or different colours and designs for each client.
- Discuss hairdressing services from the salon range, based on previous client analysis and visualisation andusing visual aids if required.
- Confirm client preferences.
- Organise a follow-through plan.
- Explain the initial service proposed and new or additional services that will be required to achieve and maintain the client's preferred colour or design outcome.
- Select and inform clients regarding the features of appropriate home care tools and products and the benefits to their hair.
- Demonstrate or recommend how home care tools and products should be used.
- Respond to client questions regarding service timeframes and cost of services or products.
- Obtain client agreement to proceed with recommended services or to purchase home care product proposed.
- Identify and organise relevant operators for different components of services identified as required.
- Set up a new client card or update client history with services and products recommended.