Elements and Performance Criteria
- Consult with client.
- Evaluate client current and prior reactions to colour chemicals by observing the outcomes of a pre-service skin test and through access to client history.
- Establish client history for new colour clients.
- Analyse client characteristics through physical and visual examination.
- Identify contraindications to the colour service and inform client according to salon policy.
- Establish client satisfaction or dissatisfaction with current hair colour.
- Explore client expectations through questioning and reference to existing client history.
- Confirm client’s desired base colour or degree of lift and tone through discussion and reference to product colour charts.
- Prepare client for service.
- Select and use colour and high lift tint products.
- Select and prepare colour products, according to manufacturer instructions and salon procedures.
- Follow stages and methods of product application according to manufacturer instructions, within salon timeframes and crosscheck for even coverage.
- Monitor and time colour product processing through observation and according to manufacturer instructions.
- Monitor and time high lift tint product processing according to manufacturer instructions observing the achievement of desired lift and tone.
- Remove residual product at the end of processing time according to manufacturer instructions.
- Use energy, water and other resources efficiently during the service to reduce negative environmental impacts.
- Safely dispose waste product to minimise negative environmental impacts.
- Follow product safety data sheet, and salon procedures to ensure client and operator comfort and safety at all stages of the colour service.
- Review the service and provide home care advice.
- Review service outcomes and confirm client satisfaction with the colour result.
- Advise on colour care shampoos, conditioners and hair colour sun-protection strategies to clients.
- Update client history to include colour or high lift product selection, technique, processing time, service outcome, recommended and purchased home hair care products.