Required skills

communication skills to

engage with colleagues to plan a personal booking list

guide and direct junior staff

offer and seek support from other operators

interact with clients

contingency management skills to respond to unforseen technical and servicerelated issues that impact on the management of service provision

literacy skills to

interpret and follow salon service standards

interpret and follow salon procedures

numeracy skills to

plan and coordinate the timing of service stages across simultaneous clients

meet overall salon service timeframes for individual services

integrate the allocation of time to salon team tasks

determine cost of client services and products

Required knowledge

salon booking procedures

service standards

service timeframes and costs

salon product knowledge

salon procedures which may include

housekeeping

personal hygiene

use and storage of cleaning chemicals

compliance with state or territory and local government health regulations relevant to the service

occupational health and safety procedures

environmental protection practices such as

waste minimisation

recycling

reuse

energy efficiency eg electricity saving devices and practices

waste disposal including hazardous waste

resource management

water efficiency

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

planning and providing hairdressing services on two or more clients over an extended period

regularly meeting salon service standards and timeframes

integrating salon team support equipment maintenance and cleaning duties with the provision of multiple services

Context of and specific resources for assessment

Assessment must ensure access to

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

a fully equipped salon which includes as a minimum

a fully functional client reception area with

telephone

client booking system

retail products range

a basin services area

equipment and work stations suitable for services including

client consultation

hair and scalp treatments

haircutting

hair design

hair colouring

hair lightening

reformation

a supply of clean towels

a supply of clean client gowns or wraps

hairdressing products and equipment

cleaning products and equipment

relevant documentation such as

salon service standards

salon procedures

sufficient client traffic to allow the learner to plan for and deal with multiple tasks simultaneously

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate

coordinating and providing multiple salon services

integrating team support and other salon duties with service provision

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include

salon booking procedures

salon service standards

review of portfolios of evidence and thirdparty reports of onthejob performance

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time Many skills are combined on a daytoday basis in the workplace as part of work processes This does not mean that each skill described by a unit of competency is prerequisite to anotherthey are related skills

Holistic assessment with other units relevant to the industry sector salon and job role is recommended for example

SIHHINDA Develop and expand a client base

SIHHIND304A Develop and expand a client base

Services may include:

Relevant personnel may include:

Clients may include:

Contingencies may include:

Service provision may include:

Reception duties may include:

Salon procedures may include: