Required skills

communication and teamwork skills to

provide technical leadership to encourage and develop team members effectively

display personal and professional integrity in business and client relationships

work constructively with individual differences

interact clearly and concisely with the salon team

interpersonal skills to establish rapport and to build relationships with clients team members and stakeholders

technical skills to use new skills and technology to improve business processes and client service delivery

planning and organisational skills to

clarify roles for client service

work within established timeframes to achieve planned outcomes

plan professional development to improve own technical ability

literacy skills to document and record finished hair designs for future client services

problemsolving skills to

determine client needs and client service plan

deal with technical and service contingencies that may arise during the client service

research skills to source professional development opportunities to improve own personal and technical skills

Required knowledge

salon policies and procedures in regard to client service

the organisations standards values goals and objectives

continuous improvement techniques and processes

theories of leadership and motivation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstrating professional competence according to organisational requirements and professional standards and which contributes to the development of other team members

effectively managing the client service when collaborating with team members guiding and supporting team members in carrying out their work

constantly reviewing own professional competence and technical skills and seeking professional development opportunities to improve performance

Context of and specific resources for assessment

Assessment must ensure access to

a fully stocked and operational salon or simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

session styling settings such as events film sets photographic studios or platform work

library internet and filmmedia research sources

a range of hairdressing products equipment hair accessories props and audiovisual resources

relevant occupational health and safety regulations

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the learner performing a range of tasks in the salon or session styling environments over sufficient time to demonstrate their handling of a range of contingencies Tasks may include

providing excellent client service managing the client service in collaboration with other team members

communicating and clarifying the requirements of the client service with other team members

interacting with team members to give technical explanations of work in progress or completed and responding to their questions

designing and applying finished looks incorporating colour chemical reformation and haircutting or design services according to an agreed plan

case studies that involve researching and sourcing professional development opportunities to improve technical skills and personal competence

review of portfolios of evidence and thirdparty reports of onthejob performance

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time Many skills are combined on a daytoday basis in the workplace as part of work processes This does not mean that each skill described by a unit of competency is prerequisite to anotherthey are related skills

Holistic assessment with other units relevant to the industry sector salon and job role is recommended for example

SIHHCLSA Solve complex colour problems

SIHHCLS406A Solve complex colour problems

SIHHCLSA Apply creative colouring and lightening techniques to enhance hair designs

SIHHCLS407A Apply creative colouring and lightening techniques to enhance hair designs

SIHHHCSA Design and perform creative haircuts

SIHHHCS410A Design and perform creative haircuts

SIHHHRSA Apply chemical reformation techniques to enhance hair designs

SIHHHRS405A Apply chemical reformation techniques to enhance hair designs

Professional performance must include:

Organisational requirements may include:

Professional development activities may include: